Front Desk & Client Experience Specialist

The Juris Agency; City of Syracuse (NY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Hands on Training

Career Growth Opportunities

Retirement Plan

Job summary

The Juris Agency in Syracuse, NY is seeking a receptionist to handle front-desk duties, answer multiple phone lines, greet visitors, and draft letters or reports as directed. The role emphasizes strong customer service, communication, and professional phone etiquette.

Responsibilities include processing policy changes, handling inquiries, and supporting sales through referrals while maintaining accurate client records and delivering exceptional service to clients daily.

Qualifications

• Proven ability to provide customer service with professionalism and courtesy.
• Strong verbal and written communication skills are essential.
• Comfortable handling multiple phone lines and inquiries simultaneously.
• Detail-oriented with accurate data entry and record keeping.
• Bilingual English/Spanish is a plus.

Responsibilities

• Answer multiple phone lines and route calls appropriately.
• Greet office visitors in a friendly and helpful manner.
• Draft letters and reports as directed by the agency owner or associates.
• Process customer policy change requests and inquiries.
• Solicit new business via telephone, networking, and other leads.
• Take premium payments and explain referral programs.
• Verify customer contact details and update records.
• Provide exceptional customer service and support to clients.

Skills

Customer service

Excellent communication

Phone etiquette

Multi-tasking

Attention to detail

Bilingual English/Spanish

Tools

VOIP phones

Automatic dialing systems

Job description

The Juris Agency in Syracuse, NY is seeking a receptionist to handle front-desk duties, answer multiple phone lines, greet visitors, and draft letters or reports as directed. The role emphasizes strong customer service, communication, and professional phone etiquette.

Responsibilities include processing policy changes, handling inquiries, and supporting sales through referrals while maintaining accurate client records and delivering exceptional service to clients daily.