Front Desk & Client Experience Associate

Mindful Support Services; Houston (TX); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

PTO 15 days

6 paid holidays

401k matching

Life Insurance

Professional development

Job summary

Mindful Therapy Group is seeking a full-time front desk associate to deliver exceptional customer service and manage daily administrative tasks to keep the practice running smoothly.

You will greet clients, schedule appointments, verify insurance benefits, and support mental health providers in a fast-paced, supportive environment. Hospitality backgrounds encouraged; strong work ethic and adaptability are required.

Qualifications

• Customer service skills and a passion for learning.
• Restaurant or hospitality background encouraged.
• Strong work ethic and ownership of your role.
• Ability to multi-task and prioritize.
• Willingness to handle difficult situations with clients and staff.
• Schedule flexibility with hours Mon-Fri 7:00–20:00 and Sat 8:00–16:00.
• Shifts offered Mon-Fri 9:00–17:00.

Responsibilities

• Provide excellent customer service by phone, in person, and via email.
• Create a welcoming atmosphere for clients.
• Manage front desk and prepare clients for visits.
• Schedule client appointments.
• Support mental health providers with administrative requests.
• Verify client insurance benefits.

Skills

Customer service

Phone/Email handling

Multi-tasking

Communication

Front desk support

Insurance verification

Job description

Mindful Therapy Group is seeking a full-time front desk associate to deliver exceptional customer service and manage daily administrative tasks to keep the practice running smoothly.

You will greet clients, schedule appointments, verify insurance benefits, and support mental health providers in a fast-paced, supportive environment. Hospitality backgrounds encouraged; strong work ethic and adaptability are required.