Provider Support Specialist - Front Desk Admin

Mindful Therapy Group; Denver, Northern (CO, KY); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Paid holidays

401k matching

Life Insurance

Professional development

Job summary

Mindful Therapy Group is hiring a Provider Support Specialist to deliver first-tier provider support in a fast-paced, client-focused office. The role emphasizes exceptional customer service, proactive communication, and adherence to HIPAA guidelines while supporting providers and their clients.

Shifts are Monday–Friday, 7:00am–3:00pm with rotating Saturdays. We value teamwork, professional growth, and a collaborative culture within a growing network of mental health services.

Qualifications

• Previous experience in a customer support role.
• Professional written and verbal communication skills.
• Strong attention to detail with the ability to multi-task, set priorities, and manage time effectively.
• Team player mentality with the ability to openly communicate with the management team.
• Flexibility- we are open Monday-Friday 7:00am-8:00pm and Saturday 8am-4pm.

Responsibilities

• Collaborate with the Office Manager to set goals, manage outcomes, and provide timely follow through for more complex tasks.
• Create a warm and welcoming atmosphere for clients by using active listening skills and an empathetic tone.
• Follow check-in procedures to ensure accuracy of demographics, collection of balance due, and scheduling future appointments.
• Process a high volume of inbound and outbound emails and providers support chats to support with coordination of care, ensuring client privacy is maintained according to HIPAA guidelines and that all required ROIs are obtained.
• Become an expert in all aspects of the provider practice including provider messaging, schedule management, and intake procedures.
• Provide excellent customer service over the phone, in person, and via email to clients and providers by responding to all client and provider inquiries and needs in a timely manner.
• Support with maximizing providers’ schedules by scheduling for new and returning clients.
• Support clients and providers with technology troubleshooting and be able to successfully assist with the patient portal and telehealth module questions as they arise.
• Maintain HIPAA guidelines and ensure PHI is secure at all times.
• Support with client complaints and elevate as needed to the Office Manager when escalations occur that cannot be resolved within scope of the role.
• Assess current processes and make recommendations for improvements when applicable. Collaborate with the Office Manager as needed to communicate ideas to management or discover solutions.
• Maintain a professional office environment and be a brand ambassador by ensuring cleanliness, tidiness, maintain a welcoming feel to the office, and addressing overall facility needs promptly as issues arise.

Skills

Customer service

Active listening

Attention to detail

Communication

Job description

Mindful Therapy Group is hiring a Provider Support Specialist to deliver first-tier provider support in a fast-paced, client-focused office. The role emphasizes exceptional customer service, proactive communication, and adherence to HIPAA guidelines while supporting providers and their clients.

Shifts are Monday–Friday, 7:00am–3:00pm with rotating Saturdays. We value teamwork, professional growth, and a collaborative culture within a growing network of mental health services.