Front Desk & Client Engagement Specialist (Insurance)

John Hoffman - State Farm Agent; Independence (KY); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Bonus

Competitive salary

Flexible schedule

Advancement

Paid time off

Training & development

Job summary

John Hoffman - State Farm Agent is seeking a Receptionist - State Farm Agent Team Member to join our office in Kentucky. The role focuses on welcoming customers, coordinating appointments, handling inquiries, and maintaining customer records while identifying opportunities to offer insurance options.

The ideal candidate is organized and customer‑focused, with comfort engaging in sales conversations, and eager to learn and grow within the insurance industry.

Qualifications

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Skills

Customer service

Communication

Organizational skills

Sales conversations

MS Office & CRM

Job description

John Hoffman - State Farm Agent is seeking a Receptionist - State Farm Agent Team Member to join our office in Kentucky. The role focuses on welcoming customers, coordinating appointments, handling inquiries, and maintaining customer records while identifying opportunities to offer insurance options.

The ideal candidate is organized and customer‑focused, with comfort engaging in sales conversations, and eager to learn and grow within the insurance industry.