Front Desk Client Care Specialist

The Wingate Collective LLC; Stratham (NH); On-site; USD 20,664 - 26,174; Part time

Benefits offered by this job

Employee discounts

Job summary

The Wingate Collective LLC in Stratham, NH is seeking a Front Desk Client Care Specialist for evenings and Saturdays. This part-time role (~25 hours) will be based in our salon and spa, with in-person shifts during busy evenings and weekend days.

You will warmly welcome guests, manage bookings, and help guests choose services and promotions while keeping the front desk organized and efficient.

Qualifications

• 1+ year in customer service, front desk preferred.
• Polished communication and a welcoming demeanor.
• Strong organizational skills and attention to detail.
• Comfort with computers and new software systems.

Responsibilities

• Greet clients at check-in and check-out with warmth.
• Schedule and coordinate appointments using booking system.
• Communicate clearly with clients and team by phone/email/text.
• Keep front desk tidy and welcoming for daily operations.
• Explain services, packages, and promotions to clients.
• Respond to inquiries and resolve concerns promptly.
• Assist housekeeping with laundry and tea prep to maintain Wingate ambiance.

Skills

Customer service

Communication

Organization

Tech-savvy

Tools

Booking system

Job description

Benefits

• Employee discounts

Job description

Front Desk Client Care Specialist - Evenings and Saturdays

Business Hours: Mon 9:00-3:00, Tues thru Fri 9:00-7:00, Sat 9:00-5:00

If you’re energized by client care, thrive in a fast-paced environment, and want to be part of a salon and spa that values warmth, professionalism, and excellence—we want to meet you!

Evenings and Saturdays are required, approx. 25 hours

Key Responsibilities

• Greet clients with genuine warmth and professionalism during check-in and check-out, setting the tone for a relaxing experience
• Schedule and coordinate appointments seamlessly using our advanced booking system
• Communicate clearly and professionally with clients and team members—whether by phone, email, text, or in person
• Keep the front desk area tidy, organized, and welcoming to ensure smooth daily operations
• Share details about our services, packages, and promotions to help clients make the most of their visit
• Respond to client inquiries and resolve concerns with grace, speed, and professionalism
• Support housekeeping with laundry and tea service prep to maintain our signature Wingate ambiance

What We’re Looking For

• A positive attitude and polished communication skills that make clients feel welcome and cared for
• At least 1 year of customer service experience—bonus points if you’ve thrived in a fast-paced, client-facing role
• Strong organizational skills and a sharp eye for detail—you keep things running smoothly
• Confident with computers and a quick-learner when it comes to new systems and tools
• Reliable availability for evening shifts and Saturdays—this is essential to support our busiest times

Why Join Us

• Be part of a warm, collaborative team that celebrates professionalism, creativity, and client care
• Work in a renowned salon and spa where every detail is designed to delight
• Enjoy exclusive employee perks, including discounts on luxurious treatments and premium retail products
• Play a key role in creating unforgettable experiences for every guest who walks through our doors
• If you’re passionate about creating beautiful experiences and thrive in a fast-paced, client-focused environment—this is your moment.

Job Type: Part-time

Work Location: In person