Front Desk Clerk: Visitor Services & Admin Support

Abacus Corporation; Virginia Beach (VA); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Weekly pay

Benefits available

Job summary

Abacus Staffing is seeking a friendly Clerk to support the City of Virginia Beach Human Services Department. The role focuses on front desk support, visitor check-in, and providing information to the public with professionalism and courtesy.

Responsibilities include managing mail and supplies, greeting visitors, operating the visitor management system, and assisting with routine administrative tasks. We offer full-time hours, a competitive pay rate, and weekly pay with benefits.

Qualifications

• High school diploma or equivalent preferred.
• Previous clerical, receptionist, administrative support, or customer service experience preferred.
• Strong verbal and written communication skills.
• Ability to work effectively with diverse populations.
• Basic computer proficiency and data entry skills.
• Excellent organizational and multitasking abilities.
• Professional demeanor and commitment to outstanding customer service.

Responsibilities

• Manage citizen mail inventory and distribution.
• Inventory and distribute office supplies.
• Greeting visitors and assist with the facility check-in process.
• Ensure all visitors sign in using the Visitor Management System and provide assistance with kiosk usage as needed.
• Monitor visitor flow and help prevent long wait lines.
• Make photocopies of documents for clients submitting paperwork.
• Follow all front desk security procedures, policies, and guidelines.
• Provide general information regarding Human Services departments, office locations, and hours of operation.
• Deliver excellent customer service to the public in a professional and courteous manner.
• Interact effectively with individuals experiencing a variety of emotional situations.
• Answer questions from employees and the public in person and by telephone.
• Explain city policies, procedures, rules, and regulations.
• Operate computer-based screening and visitor management systems.
• Direct clients and callers to the appropriate program areas.
• Follow established city telephone procedures.
• Maintain and update resource information and telephone directories.

Skills

Verbal communication

Written communication

Data entry

Basic computer skills

Organizational skills

Customer service

Professional demeanor

Clerical experience

Diversity awareness

Education

High school diploma or equivalent

Job description

Abacus Staffing is seeking a friendly Clerk to support the City of Virginia Beach Human Services Department. The role focuses on front desk support, visitor check-in, and providing information to the public with professionalism and courtesy.

Responsibilities include managing mail and supplies, greeting visitors, operating the visitor management system, and assisting with routine administrative tasks. We offer full-time hours, a competitive pay rate, and weekly pay with benefits.