Front Desk Clerk Remote

Sdevops; Rolling Meadows (IL); Remote; USD 28,000 - 38,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee discount

Health insurance

Health savings account

Life insurance

Paid time off

Job summary

Sdevops is seeking a remote hospitality professional to handle guest check-in/out, reservations, and guest services from home. You will verify payments, collect guest information, and welcome arrivals with room assignments and informative support.

You will respond to complaints professionally, coordinate with housekeeping, and upsell services where appropriate while maintaining up-to-date records for a smooth guest experience.

Qualifications

• High school diploma or equivalent is required.
• Excellent communication and organizational skills are essential.
• Strong customer service skills with a positive, professional approach.
• Basic computer proficiency to manage reservations and records.

Responsibilities

• Handle all check-in and check-out tasks efficiently.
• Manage online and phone reservations with accuracy.
• Inform guests about payment methods and verify card data.
• Register guests with contact details and dates of stay.
• Welcome guests and assign rooms; provide hotel information.
• Respond to client complaints professionally and promptly.
• Coordinate with housekeeping to ensure rooms are ready.
• Confirm group reservations and arrange VIP services.
• Upsell facilities and services when appropriate.
• Maintain updated booking and payment records.

Skills

Excellent communication

Organizational skills

Empathy

Problem-solving

Basic computer skills

Positive attitude

Education

High school diploma or equivalent

Job description

Responsibilities

• The chance to work 100% from the comfort of your home via a personal computer
• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Minimum Requirements

• High school diploma or equivalent.
• Excellent communication and organizational skills
• Exceptional customer service skills and able to interact in a positive and professional way.
• Customer service background preferred.
• Strong listener with the ability to empathize and problem-solve.
• Basic computer proficiency.
• A passion for fitness and health.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off