Remote Data Entry Clerk (Help Desk Support)

Thrivas Staffing Agency; Orlando (FL); Remote; USD 30,000 - 50,000; Full time

Job summary

An established company is seeking a detail-oriented Data Entry Clerk for a full-time, permanent position. This role involves managing customer requests for technical assistance and ensuring timely updates are communicated. Ideal candidates should possess exceptional typing skills and a keen attention to detail, with opportunities for career growth into Information Technology or Customer Service roles. The company offers comprehensive benefits after a probationary period, making this an attractive opportunity for those looking to advance their careers in a supportive environment.

Benefits

Medical insurance

Dental insurance

Vision insurance

401k plan

Paid time off

Long-term life insurance

Disability insurance

Qualifications

• No prior experience required, but I.T. Help Desk experience is a plus.
• Comfortable working on a computer all day with strong typing skills.

Responsibilities

• Receive requests for technical assistance and open tickets in the system.
• Review open tickets and email updates to customers for exceptional service.

Skills

Exceptional typing skills

Attention to detail

I.T. Help Desk ticket experience

Online customer service experience

Education

High school diploma or equivalent

Job description

An established company is currently hiring a data entry clerk. The position is a full time and a permanent opportunity within the company. They will provide benefits after a 90 day probationary period. Benefits include medical, dental, vision, 401k, paid time off, long term life & disability and other incentives.

No prior experience is required, however, the ideal applicant will have previous I.T. Help Desk ticket experience or has worked online customer service for a technology company or busy online retailer. Applicants interested in this position must be comfortable working on the computer all day and have exceptional typing skills and an attention to detail. Individuals who are interested in finding a job opportunity that allows for career growth into an Information Technology or Customer Service Help Desk role are strongly encouraged to apply.

The Data Entry Clerk is responsible for receiving requests for technical assistance from customers. The data entry clerk is responsible for opening requests and submitting into the company’s ticketing system for the Help Desk technicians to review. The data entry clerk will review each open ticket to see the outcome from the help desk (did they fix the problem or does it require a coordinated call to customer, etc.) The clerk then emails responses to customers to ensure they are provided with exceptional customer service and receive the updates. You must be organized and focused on each ticket being closed out quickly.