Front Desk Clerk / Receptionist – 12-Hour Shifts

Prestige Healthcare Management; Watkins Glen (AL); On-site; USD 28,000 - 36,000; Full time

Job summary

Elite Nursing & Rehabilitation Center is seeking a dependable Front Desk Clerk / Receptionist to manage the busy front desk in our skilled nursing facility. You will greet residents and visitors, answer calls, route messages, and maintain a secure, welcoming environment while upholding HIPAA guidelines.

The ideal candidate has a high school diploma, prior front desk or customer service experience, strong communication, and the ability to multitask calmly in a healthcare setting.

Qualifications

• High school diploma or GED required.
• Experience in receptionist/front desk or admin preferred.
• Healthcare setting experience is a plus.
• Strong communication and organizational skills.
• Basic computer skills and multiline phone system operation.
• Ability to multitask in a busy environment.
• Reliable attendance and professional appearance.
• Background checks and pre-employment screening required.

Responsibilities

• Greet and assist residents, families, visitors, and vendors.
• Answer calls, direct to departments, and take messages.
• Monitor front entrance and enforce sign-in procedures.
• Maintain visitor logs and screening per policy.
• Monitor resident flow and report safety concerns.
• Assist with inquiries and direct to appropriate departments.
• Keep front desk and lobby clean and professional.
• Receive mail, packages, deliveries.
• Assist with clerical tasks and data entry.
• Communicate information to nursing staff and admin.
• Follow emergency procedures and assist with communications.
• Maintain HIPAA confidentiality.
• Complete other duties as assigned.

Skills

Front desk operations

Customer service

Communication skills

Multitasking

Professionalism

Interpersonal skills

Basic computer skills

Background checks

Education

High school diploma or GED

Job description

Job Summary

Elite Nursing & Rehabilitation Center is seeking a dependable, professional, and friendly Front Desk Clerk / Receptionist to join our team. Our skilled nursing facility is dedicated to the resident health and well-being, and we are looking for someone who is organized, attentive, customer-service oriented, and able to maintain a welcoming and secure environment while managing front desk operations.

Key Responsibilities

• Greet and assist residents, families, visitors, and vendors in a courteous and professional manner

• Answer incoming telephone calls, direct calls to the appropriate departments, and take accurate messages

• Monitor the front entrance and ensure visitors follow facility sign-in and identification procedures

• Maintain visitor logs and assist with visitor screening according to facility policies

• Monitor residents entering and exiting the facility and promptly notify appropriate staff of safety concerns

• Assist with resident and family inquiries and direct concerns to the appropriate department

• Maintain a clean, organized, and professional front desk and lobby area

• Receive and distribute mail, packages, and deliveries

• Assist with basic clerical duties, filing, scanning, copying, and data entry

• Communicate important information to nursing staff, administration, and other departments

• Follow emergency procedures and assist with communication during facility emergencies

• Maintain confidentiality of resident and employee information in accordance with HIPAA and facility policies

• Complete other duties as assigned by Administration

Qualifications

• High school diploma or GED required

• Previous receptionist, front desk, customer service, or administrative experience preferred

• Experience in a nursing home, assisted living, senior living, or healthcare setting is a plus

• Excellent communication, organizational, and interpersonal skills

• Basic computer skills and ability to operate multiline telephone systems

• Ability to multitask and remain calm in a busy healthcare environment

• Dependable attendance, punctuality, and professional appearance

• Must successfully complete required background checks and pre-employment screening

Schedule Requirements

• 12-hour shifts

• Must be available to work assigned weekends and holidays

• Ability to remain attentive and professional throughout the scheduled shift

• Flexibility to assist with staffing coverage as needed

What We're Looking For

The ideal candidate is someone who understands that the front desk is the first impression of our facility. We need a team member who is welcoming, reliable, professional, and comfortable interacting with elderly residents, families, healthcare professionals, and visitors.