Front Desk Clerk / Receptionist – 12-Hour Shifts

Elite Nursing and Rehabilitation; Watkins Glen (AL); Presencial; USD 19.000 - 25.000; Jornada completa

Descripción de la vacante

Elite Nursing & Rehabilitation Center is seeking a dependable Front Desk Clerk / Receptionist to greet residents, families and visitors, answer calls, and manage front desk operations in a professional, courteous manner.

This role requires strong communication, organization, and basic computer skills to maintain logs, coordinate with staff, and ensure a welcoming, secure environment while upholding HIPAA and facility policies.

Formación

• High school diploma or GED required.
• Previous receptionist/front desk/customer service or administrative experience preferred.
• Experience in healthcare settings is a plus.
• Excellent communication, organizational, and interpersonal skills.
• Basic computer skills and ability to operate multiline telephone systems.
• Ability to multitask and remain calm in a busy healthcare environment.
• Dependable attendance, punctuality, and professional appearance.
• Must successfully complete required background checks and pre-employment screening.

Responsabilidades

• Greet residents, families, visitors, and vendors professionally.
• Answer calls, route to appropriate departments, and take messages.
• Monitor front entrance and enforce sign-in procedures.
• Maintain visitor logs and conduct screening per policy.
• Notify staff of safety concerns with entering/exiting residents.
• Address inquiries and direct to the proper department.
• Keep front desk and lobby area clean and organized.
• Receive and distribute mail, packages, and deliveries.
• Assist with clerical tasks like filing, scanning, and data entry.
• Relay information to nursing staff and administration.
• Follow emergency procedures and assist communications.
• Maintain confidentiality per HIPAA and facility policies.
• Complete other duties as assigned.

Conocimientos

Communication

Organization

Customer service

Multitasking

HIPAA compliance

Computer literacy

Educación

High school diploma or GED

Herramientas

Multiline telephone systems

Basic computer skills

Descripción del empleo

Job Summary

Elite Nursing & Rehabilitation Center is seeking a dependable, professional, and friendly Front Desk Clerk / Receptionist to join our team. Our skilled nursing facility is dedicated to the resident health and well-being, and we are looking for someone who is organized, attentive, customer-service oriented, and able to maintain a welcoming and secure environment while managing front desk operations.

Key Responsibilities

• Greet and assist residents, families, visitors, and vendors in a courteous and professional manner

• Answer incoming telephone calls, direct calls to the appropriate departments, and take accurate messages

• Monitor the front entrance and ensure visitors follow facility sign-in and identification procedures

• Maintain visitor logs and assist with visitor screening according to facility policies

• Monitor residents entering and exiting the facility and promptly notify appropriate staff of safety concerns

• Assist with resident and family inquiries and direct concerns to the appropriate department

• Maintain a clean, organized, and professional front desk and lobby area

• Receive and distribute mail, packages, and deliveries

• Assist with basic clerical duties, filing, scanning, copying, and data entry

• Communicate important information to nursing staff, administration, and other departments

• Follow emergency procedures and assist with communication during facility emergencies

• Maintain confidentiality of resident and employee information in accordance with HIPAA and facility policies

• Complete other duties as assigned by Administration

Qualifications

• High school diploma or GED required

• Previous receptionist, front desk, customer service, or administrative experience preferred

• Experience in a nursing home, assisted living, senior living, or healthcare setting is a plus

• Excellent communication, organizational, and interpersonal skills

• Basic computer skills and ability to operate multiline telephone systems

• Ability to multitask and remain calm in a busy healthcare environment

• Dependable attendance, punctuality, and professional appearance

• Must successfully complete required background checks and pre-employment screening

Schedule Requirements

• 12-hour shifts

• Must be available to work assigned weekends and holidays

• Ability to remain attentive and professional throughout the scheduled shift

• Flexibility to assist with staffing coverage as needed

What We're Looking For

The ideal candidate is someone who understands that the front desk is the first impression of our facility. We need a team member who is welcoming, reliable, professional, and comfortable interacting with elderly residents, families, healthcare professionals, and visitors.