Front Desk Clerk - Part-Time

PCH Hotels And Resorts, Inc.; Mobile (AL); On-site; USD 17,000 - 22,000; Full time

Job summary

Battle House Hotel and Spa in Mobile, AL is seeking a Front Desk Clerk to ensure smooth guest arrivals and departures, verify reservations, and provide exceptional hospitality.

You will greet guests, assign rooms, issue keys, respond to inquiries, manage check-ins/outs, and handle charges with accuracy and courtesy. High school diploma preferred; equal opportunity employer.

Qualifications

• HS diploma or GED required or preferred.
• Excellent communication and guest service skills.

Responsibilities

• Warmly greet guests in a professional manner.
• Skillfully verify reservations and pre-registration details.
• Assign rooms based on location, rate, guarantees, or group status.
• Issue room keys and provide escort instructions to guests.
• Answer inquiries about services, local amenities, and travel directions.
• Maintain knowledge of events and group bookings in-house.
• Handle guest concerns professionally and promptly.
• Process guest charges accurately and maintain records.
• Assist with check-in/check-out efficiently and courteously.

Skills

Front desk

Customer service

Guest relations

Check-in/check-out

Cash handling

Education

High School Diploma or GED

Job description

At Battle House Hotel and Spa we pride ourselves on delivering unparalleled service in a stunning environment. Our hotel is full of charm, luxury, and modern amenities, offering our guests an unforgettable experience. We are seeking dynamic and results-driven candidates to join our team to deliver outstanding service to our guest.

Why Join Us? This is your opportunity to be part of a prestigious property within the Marriott family, where you can make a significant impact. We offer a collaborative work environment, opportunities for growth, and the chance to work with a passionate team dedicated to creating memorable experiences for our guests.

Job Description:

As a member of our hospitality team, the primary responsibility of a Front Desk Clerk is to provide smooth guest arrival and departure procedures while maintaining high hospitality standards. This role is responsible for verifying the accuracy of room blocks, pre-registration, and pre-assignment of rooms, and properly assigning rooms based on room location, rate, guaranteed room types, Marriott Reward Members, or group status. This role also plays a vital role in handling guest concerns in a professional and timely manner, to find appropriate solutions and ensure guest satisfaction. The ability to empathize with guests and take swift action will contribute to creating a positive and memorable experience.

• Warmly greets guests in a professional and hospitable manner, creating a welcoming atmosphere upon arrival.
• Skillfully assign rooms based on room location, rate, room selling strategies, guaranteed room types, Marriott Reward Members, or group status, ensuring optimal guest experience.
• Issue room keys and provide escort instructions to the Bellhop for smooth guest arrivals.
• Knowledgeably respond to guest inquiries about hotel services, registration, local amenities, entertainment options, and travel directions, providing helpful recommendations.
• Maintain up-to-date knowledge of groups or events in-house and current local events, ensuring guests are well-informed about relevant activities.
• Understand qualified discounts, their availability, and the proper application of vouchers for eligible guests.
• Handle future and same-day reservations efficiently, accommodating walk-in guests with professionalism and attention to detail.
• Conduct guest check-ins and check-outs in a knowledgeable, efficient, friendly, and professional manner, ensuring a smooth process for guests.
• Assist guests with the use of safe deposit boxes at the Front Desk, ensuring the security and confidentiality of their belongings.
• Accurately post, correct, or adjust charges to guest accounts as necessary, maintaining precise records.
• Be well-versed in hotel credit, cash-in-advance, and check-cashing procedures, adhering to established policies.
• Maintain and complete Front Desk reports thoroughly, ensuring accurate and timely documentation.
• Handle cash transactions with accuracy and integrity, following cash handling procedures meticulously.

Preferred

High School or better in HS Diploma/GED.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.