Front Desk Clerk (Full-Time) $15/hr

PCH Hotels And Resorts, Inc.; Birmingham (AL); On-site; USD 28,000 - 36,000; Full time

Job summary

Auburn Marriott Opelika Resort & Spa at Grand National is hiring a Front Desk Clerk to greet guests, manage arrivals and departures, and ensure flawless service at the front desk.

You will assign rooms, issue keys, handle reservations, answer questions, and maintain accurate guest accounts with professional courtesy and care to create a memorable stay.

Join a team-focused hospitality environment that values guest satisfaction and attention to detail.

Qualifications

• High school diploma or equivalent.
• Hospitality/front desk experience is preferred.
• Excellent communication and guest-service orientation.

Responsibilities

• Greet guests warmly and create a welcoming front-desk atmosphere.
• Skillfully assign rooms based on location, rate, and group status to ensure optimal experience.
• Issue room keys and provide escort instructions to Bellhop for smooth arrivals.
• Answer questions about hotel services, local amenities, and directions with clear recommendations.
• Maintain knowledge of in-house groups and local events to inform guests.
• Understand discounts and vouchers and apply them correctly for eligible guests.
• Manage future and same-day reservations and assist walk-ins with professionalism.
• Conduct efficient, knowledgeable check-ins and check-outs.
• Assist guests with safe deposit boxes and protect valuables with confidentiality.
• Post, correct, or adjust charges on guest accounts accurately.
• Be familiar with hotel credit, cash-in-advance, and check-cashing procedures.
• Maintain Front Desk reports thoroughly and on time.
• Handle cash transactions with accuracy and integrity.

Skills

Guest services

Room assignment

Cash handling

Communication skills

Education

High school diploma

Tools

Front desk software

Job description

Description

As a member of our hospitality team, the primary responsibility of a Front Desk Clerk is to provide smooth guest arrival and departure procedures while maintaining high hospitality standards. This role is responsible for verifying the accuracy of room blocks, pre-registration, and pre-assignment of rooms, and properly assigning rooms based on room location, rate, guaranteed room types, Marriott Reward Members, or group status. This role also plays a vital role in handling guest concerns in a professional and timely manner, to find appropriate solutions and ensure guest satisfaction. The ability to empathize with guests and take swift action will contribute to creating a positive and memorable experience.

• Warmly greets guests in a professional and hospitable manner, creating a welcoming atmosphere upon arrival.


• Skillfully assign rooms based on room location, rate, room selling strategies, guaranteed room types, Marriott Reward Members, or group status, ensuring optimal guest experience.


• Issue room keys and provide escort instructions to the Bellhop for smooth guest arrivals.


• Knowledgeably respond to guest inquiries about hotel services, registration, local amenities, entertainment options, and travel directions, providing helpful recommendations.


• Maintain up-to-date knowledge of groups or events in-house and current local events, ensuring guests are well-informed about relevant activities.


• Understand qualified discounts, their availability, and the proper application of vouchers for eligible guests.


• Handle future and same-day reservations efficiently, accommodating walk-in guests with professionalism and attention to detail.


• Conduct guest check-ins and check-outs in a knowledgeable, efficient, friendly, and professional manner, ensuring a smooth process for guests.


• Assist guests with the use of safe deposit boxes at the Front Desk, ensuring the security and confidentiality of their belongings.


• Accurately post, correct, or adjust charges to guest accounts as necessary, maintaining precise records.


• Be well-versed in hotel credit, cash-in-advance, and check-cashing procedures, adhering to established policies.


• Maintain and complete Front Desk reports thoroughly, ensuring accurate and timely documentation.


• Handle cash transactions with accuracy and integrity, following cash handling procedures meticulously.

Qualifications

Education

Preferred

High School or better in HS Diploma/GED.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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