Housekeeping Supervisor - Full Time

PCH Hotels and Resorts; Mobile (AL); Sur place; USD 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Health, Dental, Vision and Life 保险，包括F

FSA and HSA options

Short and Long-Term Disability

Paid holidays, Vacations, PTO and Sick

401k with matching

Tuition Reimbursement

Hotel and Food & Beverage Discounts

Résumé du poste

Battle House Hotel and Spa is seeking a dynamic Housekeeping Supervisor to coordinate daily housekeeping and laundry operations, lead a team, and ensure impeccable guest service. You will monitor linen supply, inventory, and schedules to maximize efficiency and guest satisfaction, while maintaining compliance with AAA standards and internal SOPs.

The role emphasizes leadership, training, and proactive problem-solving to deliver a spotless guest experience across all areas of the hotel.

Responsabilités

• Coordinate the daily sign-in/out of master keys/section keys, ensuring proper tracking and security.
• Assign daily special assignments to housekeepers for extra cleaning duties (high/low dusting, coffee pot cleaning).
• Monitor linen orders and conduct bi-monthly inventory checks for linen and amenity supplies.
• Ensure floors are stocked with requested linens and maintain high cleanliness standards.
• Take responsibility for AAA inspection rooms to meet or exceed AAA guidelines.
• Enforce Linen SOP to ensure rules and regulations are followed and safety is maintained.
• Oversee weekly inventory, ordering, and maintenance of cleaning supplies, guest supplies, and uniforms.
• Review inspection room requirements during pre-shift meetings and schedule staffing accordingly.
• Maintain appropriate linen par levels and order new linen based on seasonal demands.
• Notify and follow up on equipment repairs to keep laundry and housekeeping operations smooth.
• Collaborate with Housekeeping Manager to develop a comprehensive cleaning schedule.
• Monitor attendance, tardiness, and call-offs to maintain a reliable workforce.
• Inspect linens for damages and ensure proper usage and distribution throughout the day.

Description du poste

At Battle House Hotel and Spa we pride ourselves on delivering unparalleled service in a stunning environment. Our hotel is full of charm, luxury, and modern amenities, offering our guests an unforgettable experience. We are seeking dynamic and results-driven candidates to join our team to deliver outstanding service to our guest.

Why Join Us? This is your opportunity to be part of a prestigious property within the Marriott family, where you can make a significant impact. We offer a collaborative work environment, opportunities for growth, and the chance to work with a passionate team dedicated to creating memorable experiences for our guests.

As a part of the PCH Hotels & Resorts portfolio, we offer a robust compensation and benefits package, including:

Health, Dental, Vision and Life Insurance including FSA and HSA options

• Short and Long-Term Disability
• Paid holidays, Vacations, PTO and Sick Leave.
• 401k with matching
• Tuition Reimbursement
• Hotel and Food and Beverage Discounts

And much more!

Job Description:

As a member of our hospitality team, the primary responsibility of a Housekeeping Supervisor is to coordinate and supervise the daily operations of the Housekeeping and Laundry Departments by managing key access, monitoring productivity, assigning special cleaning tasks, such as high and low dusting, cleaning coffee pots, and assigning extra cleaning duties. A crucial part of this role is to monitor linen orders and conduct bi-monthly inventory checks for both linen and amenity supplies, and ensure all floors are stocked with the requested linens. This role will create positive leadership by providing guidance and training for the department. Exceptional guest service skills and responding to guest service calls promptly and professionally to ensure a positive guest experience.

• Coordinate the daily sign-in/out of master keys/section keys, ensuring proper tracking and security measures are followed. Monitor housekeeping productivity by tracking vacant dirty (VD) rooms at specific times and promptly notify the manager of any potential concerns.
• Assign daily special assignments, such as high dusting, low dusting, and coffee pot cleaning, to housekeepers for extra cleaning duties. Ensure general cleaning and tracking of bedspreads, tub/tile, and mildew are consistently executed to maintain high cleanliness standards.
• Take full responsibility for AAA inspection rooms, ensuring that all designated rooms meet or exceed the required standards set by the AAA guidelines.
• Enforce the use of the red sticker LSOP (Linen Standard of Operating Procedures) to ensure that all rules and regulations are followed. Ensure timely completion of all accident/incident reports, maintaining a proactive approach to safety and compliance.
• Manage the weekly inventory, ordering, and maintenance of cleaning supplies, guest supplies, office supplies, and uniforms based on projected occupancy and budgeted wages. Foster efficient inventory management to minimize waste and control expenses.
• Conduct thorough reviews of inspection room requirements during pre-shift meetings and schedule staffing accordingly, taking into account occupancy levels, labor costs, guest satisfaction, and budgeted wages.
• Maintain appropriate linen par levels and order new linen based on seasonal demands to ensure an uninterrupted supply of linens for guest rooms and public areas.
• Promptly notify and follow up on equipment repairs, ensuring the smooth functioning of laundry, housekeeping, and contract labor operations. Keep a productivity sheet updated to monitor performance and identify opportunities for improvement.
• Collaborate closely with the Housekeeping Manager to develop and maintain a comprehensive cleaning schedule for all areas of the hotel, optimizing efficiency and productivity.
• Monitor attendance, address tardy arrivals, and control call-offs to maintain a reliable and punctual workforce.
• Regularly inspect linen for damages, recommend appropriate treatment, and ensure proper usage and distribution throughout the day, maintaining adequate linen stock on floors and in the pool area.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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