Front Desk Clerk

Comfort Suites West Jacksonville; Jacksonville (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

A hospitality establishment in Jacksonville is seeking a Hotel Front Desk Agent to manage guest accommodations and enhance customer satisfaction. Responsibilities include checking guests in/out, managing reservations, and liaising with housekeeping. Ideal candidates should have experience in a similar role, strong communication skills, and a customer service attitude. Knowledge of hotel management and reservations software is a plus.

Qualifications

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role.
• Experience with Choice Hotel reservations software is a plus.
• Understanding of how travel planning websites operate, like Booking and TripAdvisor.

Responsibilities

• Perform all check-in and check-out tasks.
• Manage online and phone reservations.
• Inform customers about payment methods and verify their credit card data.
• Register guests collecting necessary information.
• Welcome guests upon their arrival and assign rooms.
• Respond to clients’ complaints in a timely and professional manner.
• Liaise with housekeeping staff to ensure rooms are ready.
• Confirm group reservations and arrange personalized services.
• Upsell additional facilities and services.
• Maintain updated records of bookings and payments.

Skills

Customer service attitude

Excellent communication skills

Organizational skills

Work experience in hotel industry

Understanding of travel planning websites

Education

Degree in hotel management

Tools

Choice Hotel reservations software

Job description

Job description

We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Skills

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• Experience with Choice Hotel reservations software is a plus
• Understanding of how travel planning websites operate, like Booking and TripAdvisor
• Customer service attitude
• Excellent communication and organizational skills
• Degree in hotel management is a plus'