Front Desk Representative

Country Inn & Suites Fort Atkinson; Fort Atkinson (WI); On-site; USD 26,000 - 38,000; Full time

Job summary

Country Inn & Suites Fort Atkinson is seeking a Hotel Front Desk Agent to be the guests’ first point of contact, handling registrations, reservations, and information on rooms, rates, and amenities. You will strive to create a pleasant and memorable stay for all guests, with duties spanning check-in/out, guest assistance, and coordination with housekeeping.

The role requires strong customer service skills, excellent communication, and the ability to manage multiple tasks efficiently to ensure

Qualifications

• Work experience as a Hotel Front Desk Agent, Receptionist, or similar role.
• Customer service attitude.
• Excellent communication and organizational skills.

Responsibilities

• Perform all check-in and check-out tasks.
• Manage online and phone reservations.
• Inform customers about payment methods and verify their credit card data.
• Register guests and collect necessary information (contact details, dates).
• Welcome guests, assign rooms, and provide information about rooms, rates, and amenities.
• Respond to client complaints professionally and promptly.
• Coordinate with housekeeping to ensure rooms are clean and ready.
• Confirm group reservations and arrange services for VIPs and event attendees.
• Upsell facilities and services when appropriate.
• Maintain updated booking and payment records.

Skills

Hotel front desk experience

Customer service

Communication skills

Organizational skills

Job description

We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Reports To

General Manager

Dress Code

Uniform provided

Physical

Requires the ability to lift 20 pounds.

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates, and amenities
• Respond to clients' complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests' needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Skills

• Work experience as a Hotel Front Desk Agent, Receptionist, or similar role
• Customer service attitude
• Excellent communication and organizational skills