Overnight Front Desk Associate/Concierge

The Village Dallas; Dallas (TX); On-site; USD 30,000 - 42,000; Full time

Job summary

The Village Dallas is seeking a Hotel Front Desk Agent to be the guests' first point of contact and manage all aspects of their stay. You will assist with check-in/out, handle reservations, and provide information on rooms, rates, and hotel amenities.

Ideal candidates communicate well in English, maintain a professional appearance, and deliver excellent customer service. This role requires teamwork and the ability to handle high-pressure situations with composure.

Qualifications

• Must be able to communicate in English.
• Self-starting personality with an even disposition.
• Maintain a professional appearance and manner at all times.
• Excellent communication and organizational skills.

Responsibilities

• Perform all check-in and check-out tasks.
• Manage online and phone reservations.
• Inform customers about payment methods and verify their credit card data.
• Register guests and collect required information.
• Welcome guests and assign rooms.
• Provide information about rooms, rates and amenities.
• Respond to guest complaints professionally.
• Coordinate with housekeeping to ensure rooms meet expectations.
• Assist VIP guests and event attendees with personalized services.
• Upsell facilities and services when appropriate.
• Keep updated records of bookings and payments.

Skills

English

Customer service

Team player

Professional appearance

Communication

Education

High school diploma

Tools

Cloudbeds

RoomKeyPMS

Job description

Job Description

We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Key Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Requirements

• Must have the ability to communicate in English.
• Self-starting personality with an even disposition.
• Maintain a professional appearance and manner at all times.
• Can communicate well with guests.
• Must be willing to “pitch-in” and help co- workers with their job duties and be a team player.
• Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS
• Understanding of how travel planning websites operate, like Booking and TripAdvisor
• Customer service attitude
• Excellent communication and organizational skills

Qualifications

• Minimum one (1) years previous front desk experience
• high school diploma or equivalent required; Degree in hotel management is a plus
• Well-developed leadership skills
• Ability to give clear, concise instructions
• Proactive work style
• Ability to work well under pressure and keep calm in difficult situations

Village Hospitality is an equal opportunity employer and fosters a workplace comfortable for all types of people to work and grow without regard to gender, race, religion, ethnicity, nationality, or sexual orientation.