Desk Clerk - Hacienda Heights (Part-time, Swing Shift)

Mercy Housing; Richmond (CA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Early Fridays off

Holiday hours

Health plans

Dental & orthodontia

Vision plan

Paid PTO first year

Holidays + floating

Christmas/New Year PTO

Volunteer PTO

Parental & caregiver leave

Life insurance

403b with match

Employee Assistance Plan

Pet insurance

Job summary

Mercy Housing in Richmond, CA is seeking a Desk Clerk to provide resident services and help maintain building security. You will greet residents and guests, answer phones, and coordinate with the property team to resolve issues. This on-site role emphasizes compassion for diverse residents and confidentiality.

Schedule: Wed & Thu 4pm–12am, Sat & Sun 8am–4pm. Compensation is $20.00–$22.00 per hour with comprehensive benefits and paid time off.

Qualifications

• Communication, ability to interact with residents and visitors respectfully.
• Detail oriented approach to handling messages and records.
• Active listening and clear telephone etiquette.

Responsibilities

• Provide customer service to residents and monitor building entries.
• Help ensure building security by coordinating with authorities and property management.

Skills

Communication

Detail oriented

Listening

Confidentiality

Education

High school diploma or equivalent

Job description

Posting Details

• Posted on November 6, 2026

Locations

• Richmond, CA 94801, USA

Description

At Mercy Housing, your work creates homes, hope, and opportunity. Join a mission-driven team where mercy, justice, and respect guide everything we do.

The Desk Clerk provides customer service to residents and monitors the residents and visitors coming in and out of the building. This role helps to ensure building security by communicating with the appropriate authorities and the property management team.

We encourage candidates with lived experience to apply. This is an on-site position.

Schedule: Wednesday & Thursday 4pm-12am, Saturday & Sunday 8am - 4pm

Pay: $20.00-$22.00/hour

Benefits

• Early close Fridays (3 paid hours off each Friday)
• Early close prior to a holiday (3 paid hours)
• Several healthcare plans to choose from, dental (includes plans covering orthodontia and a free basic dental option) and vision
• 15 days of earned PTO your first year, 12 company holidays + 2 floating holidays
• Paid time off between Christmas Day and New Year's Day
• Paid time off to volunteer
• Paid parental and caregiver leave
• Employer-paid life insurance
• 403b + match
• Access to free Employee Assistance Plan
• Pet insurance options

Minimum Requirements

• High school diploma or equivalent
• General office experience

Knowledge and Skills

• Work with diverse and vulnerable populations who have experienced homelessness.
• Answer telephone and greet residents and guests clearly.
• Treat a variety of people with respect and compassion.
• Maintain confidentiality.
• Decide when an incident is an emergency and take appropriate action.
• Write messages in a legible fashion.

Qualifications

Communication Some Knowledge Detail Oriented Some Knowledge Listening Some Knowledge

Behaviors

Team Player : Works well as a member of a group

Motivations

Ability to Make an Impact : Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

High School or better.

Experience

1 year: General office experience

Equal Opportunity Employer

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.