1970 Club Host

Delaware North at KeyBank Center; Buffalo (NY); On-site; USD 22,000 - 25,000; Part time

Benefits offered by this job

Weekly pay

Training and development opportunities

Employee discounts

Flexible work schedules

Job summary

Delaware North at KeyBank Center in Buffalo, NY is seeking a seasonal Host to welcome guests and manage the host station at events. This tipped, hourly role pays $16.00–$18.00 per hour, with weekly pay and a benefits-friendly offering described by the company.

The position requires friendly, professional communication, the ability to work in a fast-paced environment, and willingness to work nights, weekends, and holidays. Prior guest service experience is preferred.

Qualifications

• Experience in a guest service environment preferred.
• Excellent communication with guests and team members.
• Ability to work nights, weekends, and holidays as scheduled.

Responsibilities

• Welcome visitors warmly at the club entrance, check tickets or credentials, and verify access to all-inclusive areas.
• Monitor the all-inclusive buffet, lounge, or seating areas to ensure cleanliness, organization, and proper stock levels.
• Answer questions, offer clear directions, and ensure high levels of satisfaction throughout the event.
• Maintain consistent and accurate communications with Management, demonstrate proactive guest relations, and elevate any guest complaints swiftly and proactively.
• Spot special requests (like high chairs or accessibility needs) before guests ask. Maintain guest notes to greet returning or VIP guests by name and acknowledge special occasions.
• Work closely with servers, kitchen staff, and event managers to handle crowd flow and special requests.
• Brief floor staff on event timelines, incoming parties, VIPs, or specific customer preferences.

Skills

Guest service

Communication

Job description

The opportunity

Delaware North Sportservice is hiring a seasonalHost to join our team at KeyBank Center in Buffalo, New York. As a Host, you will be responsible for welcoming guests and managing the host station.

Please note that this is a tipped position; the hourly minimum pay listed doesn\'t include any potential tipped earnings.

Pay

$16.00 – $18.00 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

What we offer

We care about our team member\'s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.

What will you do?

• Welcome visitors warmly at the club entrance, check tickets or credentials, and verify access to all-inclusive areas
• Monitor the all-inclusive buffet, lounge, or seating areas to ensure cleanliness, organization, and proper stock levels
• Answer questions, offer clear directions, and ensure high levels of satisfaction throughout the event
• Maintain consistent and accurate communications with Management, demonstrate proactive guest relations, and elevate any guest complaints swiftly and proactively
• Spot special requests (like high chairs or accessibility needs) before guests ask. Maintain guest notes to greet returning or VIP guests by name and acknowledge special occasions
• Work closely with servers, kitchen staff, and event managers to handle crowd flow and special requests
• Brief floor staff on event timelines, incoming parties, VIPs, or specific customer preferences

More about you

• Prior experience in a guest service environment preferred
• Friendly, polite, and professional communication skills with the ability to effectively communicate with guests and team members
• Ability to maintain a high energy level in a fast-paced environment and manage multiple tasks simultaneously
• Willingness to work nights, weekends, and holidays as scheduled
• No high school diploma or GED required

Physical requirements

• Ability to stand and move around for long periods during events
• Ability to remain on feet for the entire length of the shift
• Ability to maneuver between tables and around corners
• Ability to safely lift and carry up to 35 pounds

Shift details

Weekends
Days
Evenings
Holidays
Events

Source: Hospitality Online