Front Desk Champion: Warm Guest Experience

Aimbridge-Hospitality; Pocatello (ID); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

TownePlace Suites Pocatello is seeking a Front Desk Agent to deliver exceptional guest experiences through warm welcomes, smooth check-ins, and friendly departures. You will be the face of the hotel, ensuring every interaction feels effortless while coordinating reservations and guest requests.

The role emphasizes clear communication, quick thinking, and the ability to multitask across front desk duties to maintain a seamless guest journey.

Qualifications

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Responsibilities

• Deliver top-tier guest service and manage check-ins/check-outs with a welcoming demeanor.
• Coordinate with team and oversee reservations and guest requests to ensure smooth operations.
• Handle financial details and multitask across front desk duties to maintain accuracy and efficiency.

Skills

Guest Service Superstar

Communication Champ

Quick-Thinking

Multitasking

Education

High school diploma or equivalent

Hotel/related field experience preferred

Tools

Hotel management software

Microsoft Office

Job description

TownePlace Suites Pocatello is seeking a Front Desk Agent to deliver exceptional guest experiences through warm welcomes, smooth check-ins, and friendly departures. You will be the face of the hotel, ensuring every interaction feels effortless while coordinating reservations and guest requests.

The role emphasizes clear communication, quick thinking, and the ability to multitask across front desk duties to maintain a seamless guest journey.