TownePlace Suites Pocatello - Front Desk Agent

Aimbridge-Hospitality; Pocatello (ID); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

TownePlace Suites Pocatello is seeking a Front Desk Agent to deliver exceptional guest experiences through warm welcomes, smooth check-ins, and friendly departures. You will be the face of the hotel, ensuring every interaction feels effortless while coordinating reservations and guest requests.

The role emphasizes clear communication, quick thinking, and the ability to multitask across front desk duties to maintain a seamless guest journey.

Qualifications

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Responsibilities

• Deliver top-tier guest service and manage check-ins/check-outs with a welcoming demeanor.
• Coordinate with team and oversee reservations and guest requests to ensure smooth operations.
• Handle financial details and multitask across front desk duties to maintain accuracy and efficiency.

Skills

Guest Service Superstar

Communication Champ

Quick-Thinking

Multitasking

Education

High school diploma or equivalent

Hotel/related field experience preferred

Tools

Hotel management software

Microsoft Office

Job description

Schedule Full time

Job Type Regular

Description

Join Our Team as a Front Desk Agent!

The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

KEY SKILLS/RESPONSIBILITIES

• Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it’s a quick question or a big request, you’re all about making their stay unforgettable.
• Communication Champ: You know how to get the message across—clearly, confidently, and with a smile. Whether it’s chatting with guests or coordinating with the team, you keep things flowing smoothly.
• Quick-Thinking Problem Solver: When challenges pop up, you’re already on it. You think fast, act smart, and turn potential hiccups into happy endings.
• Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.

EDUCATION & EXPERIENCE

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Daily Pay
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:
Hotels in Pocatello can't compete with the TownePlace Suites Pocatello. Full kitchens in every hotel room will make travelers feel like they never left home. Guests can easily explore local attractions including Idaho State University and Zoo Idaho. We're conveniently located near Pocatello Children's Clinic and Portneuf Medical Center. After a busy day, guests can retire to our studio, one- or two-bedroom suites featuring stylish decor and comfortable beds. Then, guests can rise and shine with our complimentary breakfast buffet- we offer a selection of healthy and hearty morning favorites. Our meeting room features a productive setting, perfect for impressing business guests.