Front Desk & Caregiver Coordination Specialist

Aiding With Care Health Services inc; Hammondville (FL); On-site; USD 22,000 - 25,000; Full time

Job summary

Aiding With Care Health Services inc is seeking a reliable Front Desk Receptionist to be the professional first point of contact for clients, caregivers, and visitors in our Margate, FL office.

You will handle phone calls, emails, and scheduling coordination, assist with client intake and documentation, monitor EVV/timekeeping, support payroll and billing, and maintain organized records while upholding confidentiality and exceptional service in a fast-paced home care environment.

Qualifications

• Experience in home care, healthcare, or medical office administration preferred.
• Experience with caregiver scheduling and staffing desirable.
• Excellent communication and interpersonal skills.
• Strong computer skills and the ability to learn agency software quickly.
• Bilingual English/Spanish is a plus, but not required.

Responsibilities

• Be the professional and welcoming first point of contact for clients, caregivers, families, and visitors.
• Answer and manage incoming phone calls, emails, and office communications promptly and professionally.
• Assist with caregiver scheduling and staffing, including coordinating coverage, schedule changes, call-outs, and open shifts.
• Assist with client intake, gathering necessary information and ensuring documentation is complete and accurate.
• Monitor and assist with EVV and timekeeping, including identifying discrepancies and following up as needed.
• Provide payroll support, including reviewing caregiver hours, time records, and documentation for accuracy.
• Assist with insurance paperwork, client files, caregiver records, and other administrative documentation.
• Coordinate communication between clients, caregivers, office staff, and management.

Skills

Communication

Organization

Confidentiality

Customer service

Bilingual

EVV familiarity

Tools

HHAXCHANGE

Timekeeping software

Job description

Aiding With Care Health Services inc is seeking a reliable Front Desk Receptionist to be the professional first point of contact for clients, caregivers, and visitors in our Margate, FL office.

You will handle phone calls, emails, and scheduling coordination, assist with client intake and documentation, monitor EVV/timekeeping, support payroll and billing, and maintain organized records while upholding confidentiality and exceptional service in a fast-paced home care environment.