Front Desk & Billing Specialist

Socket.dev; Helotes (TX); On-site; USD 28,000 - 38,000; Full time

Job summary

Socket.dev is seeking a front office associate to provide outstanding customer service in a medical center setting in Helotes, TX. You will handle patient registrations, verify insurance, manage balances, and support scheduling and referrals while maintaining confidentiality.

The role requires excellent communication skills, data entry proficiency, and the ability to juggle multiple tasks in a busy environment. Bilingual English/Spanish is preferred, with on-site work and variable locations.

Qualifications

• High School graduate or equivalent required.
• Minimum one year experience in front office duties.
• Medical Assistant or Dental Assistant training preferred.
• Demonstrates good verbal and written communications, with good interpersonal and organizational skills.
• Experience with insurance verification and referrals preferred.
• Possesses computer skills with proficiency in data entry and keyboarding skills.
• Has knowledge in healthcare billing, to include Medicaid, Medicare, and Private Insurance.
• Ability to handle multiple tasks ensuring completion with minimal supervision.
• Bilingual (English/Spanish) preferred.

Responsibilities

• Perform new patient registration and update patient information in the electronic practice management system.
• Manage member account balances and cash/credit card payments; ensure daily reconciliation.
• Maintain efficient check-in process and remind patients of appointments to fill calendars.
• Refer patients for screening and program eligibility; manage waiting area and report irregularities.
• Prepare for next day clinic sessions, pre-register patients, and schedule follow-ups.
• Provide exceptional internal and external customer service and assist other departments as needed.
• Perform other related duties as assigned.

Skills

Front office duties

Verbal and written communication

Data entry/keyboarding

Insurance verification

Bilingual English/Spanish

Education

High School diploma or equivalent

Tools

Practice management software/EMR

Job description

Socket.dev is seeking a front office associate to provide outstanding customer service in a medical center setting in Helotes, TX. You will handle patient registrations, verify insurance, manage balances, and support scheduling and referrals while maintaining confidentiality.

The role requires excellent communication skills, data entry proficiency, and the ability to juggle multiple tasks in a busy environment. Bilingual English/Spanish is preferred, with on-site work and variable locations.