Front Desk & Benefits Specialist - Healthcare

Helen Ross McNabb Center; Tennessee; On-site; USD 19,000 - 28,000; Full time

Job summary

Helen Ross McNabb Center in Tennessee is seeking a Customer Service and Benefits Specialist to greet clients, manage front desk operations, and help navigate insurance eligibility and benefits for clients.

The role emphasizes administrative accuracy, data entry, and coordination with clinical staff to ensure smooth intake and scheduling, while maintaining compliance and security at the front desk.

Qualifications

• Prior administrative or clerical experience preferred.
• Experience working with computers and technology.
• Highly organized and able to multitask in a fast-paced environment.
• Excellent time management and communication skills, both written and verbal.
• Knowledge of client needs and clinical workflow according to client benefits position.
• Maintaining most recent insurance eligibility information.
• Willingness to learn and implement policy and procedures.
• Able to work well within a team and independently.

Responsibilities

• Greets clients, visitors, and directs to appropriate location.
• Assists client in completing NHSC application.
• Monitors front desk and complies with security procedures.
• Answers, screens, and directs phone calls to staff; takes messages and schedules/cancels appointments.
• Receives mail, documents, packages, and courier deliveries and distributes items.
• Performs administrative and clerical support tasks.
• Performs basic filing and record keeping.
• Performs other duties as needed.

Skills

Administrative experience

Time management

Communication skills

Multitasking

Teamwork

Education

High School Diploma

Tools

Microsoft Office

Job description

Helen Ross McNabb Center in Tennessee is seeking a Customer Service and Benefits Specialist to greet clients, manage front desk operations, and help navigate insurance eligibility and benefits for clients.

The role emphasizes administrative accuracy, data entry, and coordination with clinical staff to ensure smooth intake and scheduling, while maintaining compliance and security at the front desk.