Client Services & Benefits Specialist

Helen Ross McNabb Center; Knoxville (TN); On-site; USD 19,000 - 28,000; Full time

Job summary

Helen Ross McNabb Center in Knox County, TN seeks a Customer Service and Benefits Specialist to support front desk operations, verify client eligibility for services, and assist with billing and insurance information.

The role emphasizes strong customer service, organizational skills, and the ability to work within a clinical workflow while maintaining accurate records and assisting staff with administrative tasks.

Qualifications

• Prior administrative or clerical experience preferred.
• Must have experience working with computers and technology.
• Highly organized and able to multitask in fast paced environment while prioritizing tasks.
• Excellent customer service skills.
• Excellent time management and communication skills, both written and verbal.
• Knowledge of client needs and clinical workflow according to client benefits position.
• Maintaining most recent insurance eligibility information.
• Willingness to learn and implement policy and procedures.
• Able to work well within a team and independently.

Responsibilities

• Admissions Data Entry: Ensures each client is eligible for services and completes data entry of demographic information without duplication.
• Patient Eligibility: Checks online state website for coverage and sets up intake in Centricity.
• Administrative Duties and Expectations: Responds to emails/voicemails, attends meetings, and maintains front office efficiency.

Skills

Administrative experience

Customer service

Organizational skills

Time management

Communication skills

Client needs awareness

Policy and procedure learning

Teamwork

Education

High School Diploma or equivalent

Tools

Computer skills

Job description

Helen Ross McNabb Center in Knox County, TN seeks a Customer Service and Benefits Specialist to support front desk operations, verify client eligibility for services, and assist with billing and insurance information.

The role emphasizes strong customer service, organizational skills, and the ability to work within a clinical workflow while maintaining accurate records and assisting staff with administrative tasks.