Front Desk Attendant - Night Auditor (Part-Time)

Global Sports Jobs Limited; Vero Beach (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Discounts on MLB merchandise

Tickets to events at JRTC

Employee & Family appreciation events

Job summary

Global Sports Jobs Limited seeks a Night Auditor/Front Desk Attendant for the Jackie Robinson Training Complex in Vero Beach, FL.

You will manage overnight guest accommodations, complete night audit in the PMS, and deliver outstanding service.

The role requires cash handling, strong communication, and the ability to work irregular hours, including weekends and holidays.

Qualifications

• Experience with cash handling and end-of-day balancing.
• Strong verbal communication, interpersonal, and customer service skills.
• Detail-oriented with strong problem-solving abilities and organizational skills.
• Ability to work independently with minimal overnight supervision.
• Proficiency in operating standard office equipment and software.
• Willingness to work irregular hours, including overnights, weekends and holidays.
• Background check process is required for all offers.

Responsibilities

• Greet guests and deliver superior service to ensure satisfaction during their stay.
• Handle check-in/check-out, payments, and reservations accurately.
• Provide information about amenities, policies, services, and local attractions.
• Coordinate with Housekeeping and Maintenance to resolve requests.
• Address guest complaints professionally during overnight hours.
• Perform administrative tasks: answer/routing calls, emails, and mail.

Skills

Cash handling

Communication

Customer service

Problem solving

Organizational skills

Independent work

Tools

Opera Cloud PMS

Job description

About the Role

The Front Desk Attendant (Night Auditor) serves as the overnight point of contact for hotel guests at the Jackie Robinson Training Complex, managing all aspects of their accommodations. The primary purpose of the role is to complete the night audit process in the property management system and to provide exceptional customer service to overnight guests. As the primary representative on-site overnight, the attendant is responsible for guest safety, security, and hotel readiness for the upcoming day.

Key Responsibilities

• Warmly welcome guests and deliver superior guest service to ensure maximum satisfaction throughout their stay
• Manage all check-in, check-out, payment processing, and reservation input accurately and efficiently
• Provide detailed information about hotel amenities, policies, services, and surrounding points of interest
• Act as the liaison between guests and support departments (e.g., Housekeeping, Maintenance) to ensure swift resolution of guest requests
• Professionally handle, address, and resolve guest complaints or issues during overnight hours
• Perform general administrative tasks, including answering and routing phone calls, monitoring and forwarding emails, and distributing guest mail and packages
• Maintain updated booking and payment records, balance daily financial transactions, and process merchandise sales
• Run and verify the end-of-day auditing process within the Property Management System (PMS)
• Immediately report any safety hazards, accidents, or injuries to management in compliance with property protocols
• Perform other duties as assigned by the Hotel Operations and Guest Services Coordinator

Required Experience & Qualifications

• Previous experience with cash handling, balancing, and drawer reconciliation
• Outstanding verbal communication, interpersonal, and customer service skills
• Strong problem-solving abilities with high attention to detail and strong organizational skills
• Self-motivated with the proven ability to work independently with minimal overnight supervision
• Proficiency in operating standard office equipment and software
• Ability and willingness to work irregular hours, including overnight shifts, weekends, and holidays
• Successful completion of a background check is required for all job offers

Preferred Skills

• 1+ years of hotel front desk or relevant guest service experience
• Experience with Opera Cloud Hotel Property Management System (highly preferred)

Workplace

• On‑site at Jackie Robinson Training Complex, Vero Beach, Florida

Benefits & Perks

• Discounts on MLB and JRTC merchandise
• Complimentary or discounted tickets to special events at JRTC
• JRTC Employee & Family appreciation events