Hotel Front Desk Agent/Night Auditor

Hampton Inn Jupiter/Juno Beach; Town of Florida (NY); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Match

Paid Time Off

Hilton brand training

Job summary

Join the team at Hampton Inn Jupiter/Juno Beach as a Front Desk Agent / Night Auditor! This role is perfect for dependable hospitality professionals who enjoy creating great guest experiences.

The Night Auditor will oversee the front desk operation during overnight hours and complete nightly audits. If you're looking to build relationships with guests and develop essential hospitality skills, this position offers a supportive team environment and training opportunities.

Qualifications

• Previous hotel Night Audit or Front Desk experience is preferred.
• Strong work ethic and dependable attendance.
• Positive and professional attitude.

Responsibilities

• Welcome guests with a friendly, professional attitude.
• Handle guest check-ins and check-outs efficiently.
• Complete the nightly audit and ensure accuracy.

Skills

Customer service

Attention to detail

Communication skills

Basic accounting knowledge

Education

High school diploma or equivalent

Tools

Hotel computer systems

Job description

Join the team at Hampton Inn Jupiter/Juno Beach!

Are you a dependable, detail-oriented hospitality professional who enjoys creating a great guest experience? Hampton Inn Jupiter/Juno Beach is looking for aFront Desk Agent / Night Auditorto join our team.

This is a great opportunity for someone who enjoys working independently, takes pride in providing exceptional guest service, and wants to be an important part of a professional hotel team. Our Night Auditor plays a key role in ensuring the hotel is organized, accurate, and ready for a successful new day.

What We Offer

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) Match
• Paid Time Off
• Hilton brand experience and training
• A professional, supportive team environment

Schedule

Overnight Shift: 11:00 PM – 7:00 AM
Evening Shift: 3:00PM - 11:00PM
Swing Shift: 2:00PM-8:00PM

The Night Auditor is responsible for overseeing the overnight front desk operation, completing the nightly audit, assisting overnight guests, and ensuring all financial and end-of-day procedures are completed accurately.

What You'll Do

As a Front Desk Agent / Night Auditor, you will:

• Welcome guests with a friendly, professional attitude and provide outstanding service throughout their stay.
• Efficiently handle guest check-ins, check-outs, reservations, cancellations, requests, and inquiries.
• Complete the nightly audit and ensure guest accounts and hotel financial records are accurate.
• Review and verify that end-of-day procedures have been completed by other departments.
• Audit room charges, credit card accounts, reservation deposits, city ledger, and other hotel accounts.
• Prepare daily accounting and audit reports.
• Process guest payments, receipts, account transfers, and other forms of credit.
• Respond promptly and professionally to guest questions, requests, and concerns.
• Coordinate with other hotel departments and outside businesses to meet guest needs.
• Review upcoming reservations for accuracy, including dates, room types, and special requests.
• Assist with maximizing hotel occupancy and room revenue through suggestive selling.
• Answer phones, process wake-up calls, take messages, and assist guests with hotel information.
• Operate the hotel's front desk and franchise systems.
• Maintain accurate logs, records, and communication throughout the shift.
• Keep the front desk and surrounding area clean, organized, and welcoming.
• Follow all hotel security, safety, emergency, and operational procedures.
• Complete all required items on the Night Audit checklist before closing the shift.
• Assist the team with daily hotel operations and participate in Manager on Duty responsibilities when appropriate.
• Perform other duties as assigned by management.

What We’re Looking For

Previous hotel Night Audit or Front Desk experience is preferred, and Hilton experience is a plus — but we're willing to train the right person!

Successful candidates will have:

• A strong work ethic and dependable attendance.
• A positive, professional attitude.
• Excellent customer service and communication skills.
• Strong attention to detail and accuracy.
• The ability to work independently during overnight hours.
• The ability to remain calm and professional when handling guest concerns.
• The ability to work effectively as part of a team.
• Basic knowledge of accounting, bookkeeping, or auditing procedures is helpful.
• PEP system knowledge is recommended butnot required.
• The ability to learn and follow hotel brand standards and procedures.

Qualifications & Physical Requirements

• High school diploma or equivalent preferred.
• Previous hotel front office experience preferred.
• Night Audit experience is a plus.
• Ability to operate standard front desk and hotel computer systems.
• Ability to stand and walk for extended periods.
• Ability to lift and carry approximately 30–50 pounds when necessary.
• Ability to conduct occasional property walks and inspections.
• Must be comfortable working an overnight schedule.

Why Join Us?

At Hampton Inn Jupiter/Juno Beach, the front desk is at the heart of the guest experience. As a Night Auditor, you'll have the opportunity to build relationships with guests, develop valuable hospitality and accounting skills, and become an essential member of our hotel team.