Front Desk Attendant - Hammer Center

Oral Roberts University; Tulsa (OK); On-site; USD 28,000 - 34,000; Full time

Job summary

Oral Roberts University in Tulsa, Oklahoma, is seeking a full-time Concierge to assist patrons entering the Armand Hammer Student Alumni Center. You will greet visitors, manage front desk communications, answer questions, handle deliveries, and support event operations with a friendly, professional attitude.

The role requires a high school diploma or GED, clerical and customer service experience, strong interpersonal and organizational skills, and basic computer knowledge (Word/Excel).

Qualifications

• Requires a High School diploma or GED.
• Previous clerical and customer service experience helpful.
• Excellent interpersonal, organizational, and multitasking skills.
• Personable with a cheerful attitude while greeting customers.
• Knowledgeable about answering questions and being detail-oriented.
• Ability to make decisions and act effectively in stressful situations.
• Basic computer knowledge; familiarity with Word and Excel is helpful.
• Maintain confidentiality of information.
• Complies with FERPA policy and procedures.

Responsibilities

• Ensure the Hammer Front Desk is staffed at all times and greet all persons entering the building.
• Manage front desk communications; answer patron questions, check out game items and inventory supplies, handle deliveries, and perform other duties.
• Help solve problems between students and other patrons.
• Monitor building use and report issues to the Front Desk Supervisor, Building Manager, and Executive Director.
• Provide the best customer service to students, parents, and patrons at all times.
• Occasionally work at other Concierge desks or events as needed.
• Learn the Maximo campus work order system and enter dorm and facility work orders.
• Assist the Concierge office and events during peak times.
• Cross-train for other Concierge desks and duties.
• Perform other duties as assigned by supervisors.

Skills

Customer service

Interpersonal communication

Multitasking

Organizational skills

Front desk operations

Basic computer knowledge

Education

High School diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

About Oru

Oral Roberts University is a Christian University located in Tulsa, Oklahoma. As a globally recognized, Holy Spirit-empowered University, we develop whole leaders for the whole world through a unique Whole Person education. Students come to ORU not to “stay” in their faith but to GROW in faith and become the Spirit-empowered leaders they are called to be. Faculty, staff, and students must adhere to the Code of Honor Pledge for ORU.

About Oru

Oral Roberts University is a Christian University located in Tulsa, Oklahoma. As a globally recognized, Holy Spirit-empowered University, we develop whole leaders for the whole world through a unique Whole Person education. Students come to ORU not to “stay” in their faith but to GROW in faith and become the Spirit-empowered leaders they are called to be. Faculty, staff, and students must adhere to the Code of Honor Pledge for ORU.

Currently accepting applications for all positions until filled.

Overview- Full Time

To provide support to all patrons entering the Armand Hammer Student Alumni Center (AHASC) and offer general Concierge services.

Responsibilities

• Ensure the Hammer Front Desk is staffed at all times. Greet all persons entering the building.
• Manage all aspects of front desk communications. Answer patron questions, check out game items and inventory supplies, handle deliveries, and perform other front desk duties.
• Help solve problems between students and other patrons.
• Monitor building use and report any problems to the Front Desk Supervisor, Building Manager, and Executive Director.
• Offer the best customer service to students, parents, and other patrons at all times.
• Occasionally work at other Concierge desks or events as needed.
• Learn the Maximo campus work order system and enter dorm and facility work orders.
• Assist the Concierge office and events in peak times.
• Cross-train for other Concierge desks and duties.
• Other various duties as assigned by supervisors.

Competencies

Education

Requires a High School diploma or GED.

Experience/Skills/Abilities

Previous clerical and customer service experience helpful. Must have excellent interpersonal, organizational, and multitasking skills. Must be personable and able to meet and greet customers with a cheerful attitude. Must be knowledgeable of information needed to accurately answer questions about the facility and be detail-oriented. The ability to make decisions and act effectively in stressful situations is required. Must have basic computer knowledge; experience with Microsoft Word and Excel is helpful.

Must maintain a high level of confidentiality of information.

Maintains compliance with the Family Educational Rights and Privacy Act (FERPA) policy and its’ procedures

Equal Employment Opportunity

Oral Roberts University promotes equal employment opportunities for all individuals regardless of differences in race, color, religion, sex, national origin, age, disability, or veteran status.