Front Desk Attendant Full-time

Aileron Management; Hilton Head Island (SC); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated Front Desk Attendant to join their team. In this full-time role, you will provide exceptional customer service, manage guest check-ins and check-outs, and ensure a welcoming atmosphere for every visitor. The ideal candidate will possess a passion for hospitality, a keen attention to detail, and the ability to thrive in a fast-paced environment. With competitive benefits and opportunities for career advancement, this position is perfect for those looking to grow in the hospitality field. Join a team that values genuine service and offers a supportive work environment.

Benefits

Medical, Dental, and Vision plans

Company-Paid Life and AD&D Insurance

401(k) Retirement Plan with company match

Paid Vacation - up to 10 days per year

Paid Sick time - up to 5 days per year

Employee discounts

IHG Brand Hotel Discounts

On-Demand Pay

Qualifications

• Must be at least 18 years old.
• Hotel experience preferred.
• Customer service experience preferred.

Responsibilities

• Greet and interact with guests in a warm, friendly manner.
• Use computer system to manage reservations and payments.
• Handle guest service requests and complaints promptly.

Skills

Customer service experience

Attention to detail

Hotel experience

Ability to work weekends and holidays

Job description

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Description

The Holiday Inn Express Hilton Head Island is looking for a full-time, Front Desk Attendant to provide exceptional customer service to our guests.

Job Type

Full-time

The Job

A typical day for a Front Desk Attendant includes greeting guests and managing all aspects of their stay while providing exceptional customer service. You will also be checking in and checking out guests as they arrive and depart.

Job Duties Include

• Greet and interact with guests in a warm, friendly and professional manner.
• Use computer system to make reservations, check-in and check-out hotel guests, and process payments.
• Provide highest level of service by anticipating, listening attentively, and responding promptly to guests' needs.
• Promptly handle guest service requests and guest complaints to meet and exceed guest expectations.

What would make me successful in this role?

• Passion for hospitality
• Motivated to enhance the guest experience
• Ability to work with a team
• Ability to work in a fast-paced environment
• Attention to detail
• Availability to work a flexible schedule: weekends, and holidays

Benefits

• Medical, Dental, and Vision plans - Eligible 1st of the month after 30 days
• Company-Paid Life and AD&D Insurance and Long-term Disability
• Flexible Spending/Dependent Care Account
• Short-term Disability & Accident plans
• Employee Assistance Program
• 401(k) Retirement Plan with company match
• Paid Vacation - up to 10 days per year
• Paid Sick time - up to 5 days per year
• 7 paid Holidays per year
• Referral Program - Earn $500 for referring someone
• Employee Recognition Program - earn gift cards
• Employee discounts
• On-Demand Pay - Access to earned wages before your regular paycheck
• IHG Brand Hotel Discounts

About Us

The Holiday Inn is managed by Aileron Management. Our goal is to empower our associates in the pursuit of a successful career - because when you grow, we grow. Our team is fun; our benefits are competitive; and our opportunities for career advancement are plentiful - but it's genuine passion for service that brings us all together. Sound like you? Check us out and apply for a new career today!

We're located on Forest Beach Drive next to the new Lowcountry Celebration Park.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

This organization participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Requirements

Required Skills & Experience

• Must be at least 18 years old
• Attention to detail
• Hotel experience preferred
• Customer service experience preferred
• Ability to work weekends and holidays

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment.

Physical Demands

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle or feel objects, tools or controls; reach with hands and arms; climb stairs; communicate or listen. The employee must occasionally lift or move office products and supplies, up to 20 pounds.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.