Front Desk Attendant

COPA Soccer Training Center; Walnut Creek (CA); On-site; USD 25,000 - 36,000; Full time

Job summary

COPA Soccer Training Center seeks enthusiastic Front Desk Associates to be the first contact for members and guests, ensuring a seamless and upbeat experience in a fast-paced, team-oriented setting.

As part of the COPA Team, you will greet guests, handle check-ins, answer inquiries, assist with memberships, and promote COPA products. A positive, customer-first attitude is essential for success in this role.

Qualifications

• Enthusiastic, customer-focused attitude.

Responsibilities

• Greet members and guests with professionalism and warmth.
• Manage check-in and check-out processes efficiently.
• Respond to inquiries and resolve customer concerns via phone, email, and in-person interactions.
• Assist with membership sign-ups, inquiries, and updates.
• Explain membership options, as well as other offerings to prospective new members and customers.
• Maintain a clean and organized Front Desk area and Pro Shop.
• Process transactions using the POS system.
• Promote COPA products and services with an emphasis on upselling when appropriate.
• Stock and display merchandise professionally.
• Operate equipment, including a heat press, as needed.
• Provide exceptional service to members, guests, and team members while promoting a positive COPA brand experience.
• Support other departments with various tasks and responsibilities as needed.

Job description

We are seeking enthusiastic, customer-focused Front Desk Associates to join our COPA Team. As a Front Desk Attendant, you will be the first point of contact for members and guests, playing a crucial role in delivering a seamless and positive experience. This role is ideal for individuals who thrive in fast-paced, team-oriented environments and want to contribute to a growing organization.

Key Responsibilities

• Greet members and guests with professionalism and warmth.
• Manage check-in and check-out processes efficiently.
• Respond to inquiries and resolve customer concerns via phone, email, and in-person interactions.
• Assist with membership sign-ups, inquiries, and updates.
• Explain membership options, as well as other offerings to prospective new members and customers.
• Maintain a clean and organized Front Desk area and Pro Shop.
• Process transactions using the POS system.
• Promote COPA products and services with an emphasis on upselling when appropriate.
• Stock and display merchandise professionally.
• Operate equipment, including a heat press, as needed.
• Provide exceptional service to members, guests, and team members while promoting a positive COPA brand experience.
• Support other departments with various tasks and responsibilities as needed.