Front Desk Concierge & Membership Specialist

COPA Soccer Training Center; Walnut Creek (CA); On-site; USD 25,000 - 36,000; Full time

Job summary

COPA Soccer Training Center seeks enthusiastic Front Desk Associates to be the first contact for members and guests, ensuring a seamless and upbeat experience in a fast-paced, team-oriented setting.

As part of the COPA Team, you will greet guests, handle check-ins, answer inquiries, assist with memberships, and promote COPA products. A positive, customer-first attitude is essential for success in this role.

Qualifications

• Enthusiastic, customer-focused attitude.

Responsibilities

• Greet members and guests with professionalism and warmth.
• Manage check-in and check-out processes efficiently.
• Respond to inquiries and resolve customer concerns via phone, email, and in-person interactions.
• Assist with membership sign-ups, inquiries, and updates.
• Explain membership options, as well as other offerings to prospective new members and customers.
• Maintain a clean and organized Front Desk area and Pro Shop.
• Process transactions using the POS system.
• Promote COPA products and services with an emphasis on upselling when appropriate.
• Stock and display merchandise professionally.
• Operate equipment, including a heat press, as needed.
• Provide exceptional service to members, guests, and team members while promoting a positive COPA brand experience.
• Support other departments with various tasks and responsibilities as needed.

Job description

COPA Soccer Training Center seeks enthusiastic Front Desk Associates to be the first contact for members and guests, ensuring a seamless and upbeat experience in a fast-paced, team-oriented setting.

As part of the COPA Team, you will greet guests, handle check-ins, answer inquiries, assist with memberships, and promote COPA products. A positive, customer-first attitude is essential for success in this role.