Front Desk Attendant

Strongsville, City of (OH); Strongsville (OH); On-site; USD 29,000 - 33,000; Full time

Job summary

Strongsville City of (OH) Recreation Center seeks a Front Desk Attendant to be the welcoming first contact for members, guests, and staff. Under the Facility Manager, you will greet visitors, check in members, issue passes, and process payments.

You will maintain a clean reception area, balance the register, answer phones, enroll participants, rent equipment, and support daily operations. The role requires good communication, basic math and computer skills, and the ability to multitask across

Qualifications

• Prior customer service experience.
• Ability to multi-task and manage multiple duties.
• Basic math and computer skills required.
• Must be able to work varied shifts.

Responsibilities

• Greet customers upon arrival.
• Check in members and issue memberships.
• Process payments and enroll participants.
• Answer phones and respond to inquiries.
• Rent game equipment and balance register.
• Maintain clean front desk and stock literature.
• Enforce facility policies and safety regulations.

Skills

Customer service

Multitasking

Communication skills

Basic math

Computer skills

Education

High school diploma

Tools

POS system

Microsoft Office

Excel

Job description

The Recreation Center Front Desk Attendant is under the direct supervision of the Facility Manager. The Attendant serves as the first point of contact for members, guests, and staff, providing excellent customer service in a welcoming and efficient environment. Some responsibilities include checking in members, issuing memberships and daily passes, registering participants for activities, processing payments, answering phone calls, responding to inquiries, and promoting recreation services. The associate also maintains a clean and organized reception area, enforces facility policies and safety regulations, protects member confidentiality, and performs general administrative duties to support daily operations.

• Greet customers upon arrival.
• Check in members to ensure they are valid.
• Provide prompt, efficient and friendly service to the customers in person and on the phone.
• Collect entry fees and membership fees.
• Enroll customers into programs and sign up for membership.
• Be knowledgeable of the programs offered and the facility to be able to answer customer’s questions.
• Rent out game equipment.
• Count and balance register at the end of shift.
• Cleaning and general upkeep of the front desk area.
• Monitor the stock of literature at the front desk and make sure the supply remains adequate.

All other duties as required by Facility Manager

• Good communication skills.
• Basic math and computer skills.
• Prior customer service experience.
• Must be able to multi-task.
• Must be able to work varied shifts.

To perform this job successfully, an individual must be able to perform the essential functions of the job satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.