Front Desk Attendant

UFC GYM; Fort Lauderdale (FL); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Bonus based on performance

Company parties

Dental insurance

Employee discounts

Flexible schedule

Free uniforms

Health insurance

Opportunity for advancement

Job summary

UFC GYM is seeking a Front Desk Attendant to greet members, process check-ins, and respond to inquiries with a friendly, professional attitude.

You will support club operations, handle calls, manage reservations, and help keep the lobby neat while promoting the Ultimate Service Promise and member satisfaction. You will also maintain logs and safety standards; a high school diploma or GED and CPR/AED certification are required, with strong communication skills.

Qualifications

• Must be energetic and possess a very friendly, outgoing personality and positive attitude
• Possess strong interpersonal and communication skills, including telephone etiquette
• Possess a strong customer service focus, diplomacy and professionalism
• Understands and follows oral and written instructions.
• Able to multi-task and perform tasks with accuracy and attention to detail

Responsibilities

• Greet guests and members warmly and assist promptly
• Answer incoming calls professionally and efficiently
• Ensure proper member check-in procedures
• Respond to member questions and escalate when needed
• Maintain front desk logs, fitness profiles, and reservations
• Report unsafe conditions or emergencies to management
• Keep front desk and lobby neat and clean
• Monitor retail goals and assist in meeting targets
• Coordinate with maintenance/janitorial staff to address issues

Skills

Energetic personality

Interpersonal skills

Communication skills

Customer service

Diplomacy

Multitasking

Attention to detail

Education

High school diploma

CPR/AED certification

Job description

Benefits

• Bonus based on performance
• Company parties
• Dental insurance
• Employee discounts
• Flexible schedule
• Free uniforms
• Health insurance
• Opportunity for advancement

The Front Desk Attendant is responsible for delivering the Ultimate Service Promise by providing superior customer service to our members and guests.

ESSENTIAL DUTIES & RESPONSIBILITIES

Front Desk Customer Service

• Ensures that guests and members are warmly greeted and promptly assisted
• Ensures incoming calls are answered in a professional and efficient manner
• Ensures proper member check-in procedures are followed
• Responds effectively to member questions, requests and concerns and escalates to management immediately if unable to resolve
• Maintains the Maintenance Log, Fitness profiles, telephone inquiries and group fitness reservations
• Immediately reports or escalates to management any unsafe conditions or emergency situations

Club Operations and Administration

• Keeps front desk and lobby neat and clean at all times
• Monitors retail goals and ensures club is on track to meet and exceed assigned goals
• Calls all past due members with Front Desk Representatives regarding late dues and down payments
• Partners with the maintenance and janitorial staff to immediately address any maintenance or cleanliness issues around the club

REQUIRED QUALIFICATIONS

Knowledge, skills & abilities

• Must be energetic and possess a very friendly, outgoing personality and positive attitude
• Possess strong interpersonal and communication skills, including telephone etiquette
• Possess a strong customer service focus, diplomacy and professionalism
• Understands and follows oral and written instructions.
• Able to multi-task and perform tasks with accuracy and attention to detail

Minimum certifications/educational level

• High school diploma or GED required
• Current CPR/AED certification

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to UFC Gym.