Front Desk Attendant

Fairfield Inn & Suites-South Kingstown; New York (NY); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in hospitality is seeking a Front Desk Attendant to deliver exceptional guest experiences. In this role, you will be the first point of contact for guests, ensuring a welcoming atmosphere and smooth check-in and check-out processes. Your responsibilities will include managing reservations, handling inquiries, and maintaining the front desk area. This position offers the opportunity to work in a dynamic environment where your customer service skills will shine. Join a team that values professionalism and a positive attitude, and make a meaningful impact on guests' stays at this renowned hotel chain.

Qualifications

• Excellent customer service and communication skills are essential.
• Reliable and punctual with strong attention to detail.

Responsibilities

• Greet guests upon arrival and provide outstanding service.
• Manage guest reservations and respond to inquiries efficiently.
• Collaborate with housekeeping to ensure guest satisfaction.

Skills

Customer Service

Communication Skills

Multitasking

Attention to Detail

Positive Attitude

Education

High School Diploma

Tools

Hotel PMS Systems (FOSSE, Opera)

Job description

About Us:
At The Fairfield Inn and Suites, we are committed to providing a warm, friendly, and seamless experience for our guests. As part of the Marriott family, we uphold the highest standards of customer service and hospitality. We’re currently seeking a professional, personable, and dependable Front Desk Attendant to join our guest services team.

Your Role:
As a Front Desk Attendant, you are the face of our hotel. You’ll provide outstanding guest service from check-in to check-out and everything in between.

Key Responsibilities:

• Greet guests upon arrival with a welcoming attitude
• Perform check-ins and check-outs efficiently and accurately
• Manage guest reservations and respond to inquiries in person, via phone, and email
• Handle payment processing and maintain accurate records
• Provide information about hotel amenities, local attractions, and directions
• Resolve guest concerns with empathy and professionalism
• Collaborate with housekeeping and maintenance to ensure guest satisfaction
• Maintain a clean and organized front desk area
• Uphold all Marriott and property standards and procedures

What We’re Looking For:

• Excellent customer service and communication skills
• Positive attitude and ability to multitask under pressure
• Reliable and punctual with strong attention to detail
• Computer literacy; experience with hotel PMS systems a plus (e.g., FOSSE or Opera)
• Ability to work flexible shifts including weekends, holidays, and evenings
• Previous hotel or hospitality experience preferred, but not required