Front Desk Attendant

sportimeny.com; New York (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player seeks a dedicated front desk associate to enhance member experiences at their premier sports facilities. This role involves greeting members, managing phone inquiries, and ensuring operational excellence at the club. The ideal candidate will possess strong guest service skills and be proficient in using software tools. With a commitment to providing a welcoming environment, you will play a crucial role in maintaining high standards of service. Join a dynamic team that values diversity and offers a range of benefits, including health insurance and a 401k plan, while enjoying the vibrant atmosphere of a leading sports organization.

Benefits

Complimentary Sportime Membership

Discounted Club Programs

Health Insurance

Dental Insurance

Vision Insurance

401k Plan with Employer Match

Qualifications

• High school diploma or equivalent is required.
• Excellent guest service and communication skills are essential.
• Proficiency in Microsoft applications is a must.

Responsibilities

• Oversee front desk operations and ensure a 5-star experience for members.
• Schedule court reservations and assist with member inquiries.
• Maintain a neat and well-stocked work area for efficient service.

Skills

Guest Service Skills

Computer Skills (Microsoft Applications)

Communication Skills

Multi-tasking

Ability to Work Under Pressure

Education

High School Diploma or Equivalent

Tools

APTUS

Broadview Phone System

Job description

Since 1994, SPORTIME has been proud to operate the finest tennis and sports facilities in New York State. SPORTIME has 15 facility locations, most recently adding the iconic Port Washington Tennis Academy, now SPORTIME Port Washington, the largest indoor racket sports facility on Long Island. SPORTIME currently offers 194 indoor and outdoor tennis courts and 70 pickleball courts, as well as rinks, turf, camps, gyms and more, at sites across Long Island, in NYC, in Westchester and in the NY Capital Region. SPORTIME clubs are state-of-the-art, yet affordable, and feature the best tennis, sports and fitness facilities and programs, including the John McEnroe Tennis Academy and SPORTIME Volleyball Club. SPORTIME clubs serve individuals of every age and athletic ability, 365 days a year.

JOB SUMMARY:
To oversee front desk and assist members and prospects on the phone and in person and to greet members and ensure that they receive a 5 Star member experience while at the club.

RESPONSIBILITIES:

• Establish and maintain 5 star rapports with all members and guests entering and exiting the club as well as via phone and any other contact.
• Competency in all functions of APTUS including Scheduler, POS, shift reconciliations, member statements and notes, Member check-in, etc.
• Telephone message competence: recording clear, correct messages and discerning importance (timeliness) of calls. Familiar with Broadview phone system including voicemail.
• Responsible to make absolutely certain that closing procedures are followed each night.
• Towel supply laundered, dried, replenished and monitored.
• Maintain neat and well-stocked work area for efficient desk operation and customer service.
• Assist with courtesy calls and balance due.
• Answers incoming telephone calls and transfer them to the appropriate party.
• Schedule court reservations, private lessons.
• Develop and maintain cooperative work relationships with others.
• Complete daily reports and any special projects as assigned.

Knowledge, Skills and Abilities:

• High school Diploma or equivalent.
• Demonstrated knowledge of SPORTIME programs, services, policies and procedures.
• Ability to explain all lessons, programs, memberships and promotions to prospective and existing members.
• Excellent guest service skills.
• Solid computer skills (Microsoft applications) a MUST.
• Ability to listen to and understand information.
• Ability to communicate verbally and in writing so that others will understand.
• Ability to work under pressure.
• Ability to multi-task.
• Ability to keep information confidential.
• Ability to develop constructive and cooperative working relationships with others and maintaining them over time.

Schedule: Full-time, weeknights and weekend availability.
Salary: $16 - $18 per hour commensurate with experience.

Benefits:

Member benefits: Employees receive complimentary Sportime membership and are eligible to use club facilities, including tennis, fitness and sports, to participate in club programs on a complimentary or discounted basis, and to receive discounts on retail and other purchases.

Health, dental and vision insurance: Full-Time employees are eligible to enroll in Sportime’s group health, dental and vision insurance plans on the first day of the month after they have worked 60 days. Premiums are deducted pre-tax from employees’ gross pay; Sportime contributes to the premiums of employees based upon gross pay thresholds.

401k Plan with employer match: Employees are eligible to enroll in Sportime’s 401k retirement plan, with matching, after they have completed one year of continuous service, worked at least 1000 hours in such calendar or anniversary year, and are over 21 years old.

Sportime is an Equal Opportunity Employer that encourages and seeks workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, age, sexual orientation, gender (including pregnancy and gender identity), marital status, disability, domestic violence victim status, predisposing genetic characteristics, military status, citizenship or any other characteristic protected by applicable federal, state, or local law.