Front Desk Attendant

Troon; Lewes (DE); On-site; USD 16,531 - 20,664; Part time

Job summary

A prominent hospitality company in Lewes, Delaware, is looking for a seasonal guest service associate. This position includes assisting guests with check-in and check-out, providing information about the resort, and handling financial transactions. The ideal candidate should have a high school diploma or GED, related experience, and the ability to communicate effectively in English. This role requires regular attendance and a willingness to work weekdays and weekends. Manual handling of guest materials will also be a part of the job.

Qualifications

• High school diploma or GED; or 1-3 months related experience and/or training.
• Ability to communicate effectively in English with guests and coworkers.

Responsibilities

• Assist guests with check in and check out.
• Provide accurate information about the resort and surrounding area.
• Accountable for cash, checks, and credit card receipts.

Skills

Ability to read and speak English

Knowledge of lodging system application

Education

High school diploma or GED

Job description

General Purpose

Assist guests with check in and check out and serve as an information source for guests.

Please note this is a seasonal role lasting 6 months or less days/nights weekdays/weekends.

Essential Duties

• Accurately posts all charges to guest’s bills.
• Checks all guests in and out of the resort based on established procedures.
• Promotes activities and special events the facilities.
• Provides accurate and complete information about the resort and the surrounding area.
• Answers guest questions and provides directions.
• Accountable for all cash, checks and credit card receipts.
• Accountable for all printed folios and required supporting paperwork.
• Activates the appropriate emergency procedures in the event of a fire, accident, weather or medical emergency.
• Assists with faxing, copying and message taking duties.
• Promptly answers the phone and direct calls to the appropriate location.
• Regular and reliable attendance.
• Performs other duties as required.

Education / Experience

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Physical Demands

Frequently stands, walks, talks and hears. Regularly uses hands, reaches with arms and hands. Occasionally sits, stoops, kneels, crouches or crawls. Regularly lifts up to 10 pounds and occasionally lifts up to 25 pounds.

Environment / Noise

Noise level is moderate.

Certificates / Licenses

None Required.

Job Knowledge, Skill, and Ability Preferences

• Ability to read and speak English may be required in order to perform the duties of the job (e.g. the associates may be required to communicate with English speaking customers or co-workers, the manuals for the equipment the associates may use are in English).
• Knowledge of lodging system application.

This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.