Front Desk Agent

Fisher Inn Resort; Linthicum (MD); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurances

401(k) Retirement Plan

Employee Assistance Program

Hotel Discounts

Job summary

Fisher Inn Resort in Linthicum, Maryland is seeking motivated front desk staff to ensure excellent guest service and smooth operations. Responsibilities include welcoming guests, managing reservations, processing payments, and handling inquiries. Candidates should possess strong communication skills and the ability to multitask in a fast-paced environment.

This role offers a range of benefits including health insurance, retirement plans, and hotel discounts, making it an attractive opportunity for those passionate about hospitality.

Qualifications

• Calm and professional under pressure.
• Proficiency in operating a computer, calculator, and office equipment.
• Ability to handle cash transactions accurately.

Responsibilities

• Welcome guests and assist with the check-in process.
• Handle check-out procedures and process payments.
• Manage room or service reservations and cancellations.
• Assist guests with requests and resolve complaints.
• Monitor access to the premises and collaborate with security.

Skills

Strong guest service orientation

Basic accounting skills

Excellent communication skills

Time management skills

Education

High school education or equivalent

Job description

What You\'ll be doing

• Greeting and Check-In: Welcome guests, clients, or customers in a friendly and professional manner. Assist with the check-in process, verify reservations, and provide necessary information about the facility\'s services, amenities, and policies.
• Check-Out and Payment Processing: Handle check-out procedures, process payments, and issue invoices or receipts as needed. Ensure accuracy in billing and resolve any payment-related queries.
• Phone and Email Communication: Answer incoming phone calls, direct calls to the appropriate department or person, and provide information or assistance as required. Respond to emails and inquiries promptly and professionally.
• Reservation Management: Manage room or service reservations, cancellations, and modifications. Ensure accurate data entry and maintain an up-to-date reservation system.
• Guest Services: Assist guests with requests such as room changes, additional amenities, directions, and local recommendations. Address and resolve guest complaints or concerns in a timely and courteous manner.
• Administrative Tasks: Perform various administrative duties, including managing mail and packages, maintaining the visitor log, organizing files, and ensuring the front desk area is organized and presentable.
• Security and Access Control: Monitor access to the premises, issue visitor badges or passes, and ensure security protocols are followed. Collaborate with security personnel when necessary.
• Cash Handling: Handle cash transactions accurately and securely. Maintain an organized cash drawer and reconcile transactions at the end of each shift.
• Multi-Tasking: Manage multiple tasks simultaneously, including attending to guests, answering phone calls, handling inquiries, and completing administrative tasks.
• Collaboration: Work closely with other departments such as housekeeping, maintenance, and management to ensure smooth operations and guest satisfaction.
• Emergency Response: Follow established procedures for emergency situations, such as fire alarms or medical emergencies. Provide assistance to guests and staff as needed.

Skills and Abilities

High school education or equivalent experience. Strong guest service orientation, basic accounting skills, and familiarity with hospitality industry practices preferred. Ability to remain calm and professional under pressure. Proficiency in operating a computer, calculator, phone and other office equipment. Excellent communication skills, both written and verbal, with good organizational and efficient time management skills.

Working Conditions & Physical Effort

Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines.

Benefits for Full Time employees may include:

• Health, Dental and Vision Insurances
• Disability Insurances
• Supplemental Life Insurances
• Identity Theft Protection
• Flexible Spending Accounts
• 401(k) Retirement Plan
• Paid Time Off, Vacation and Holidays
• Employee Assistance Program
• AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!

*Benefits vary by location*

Part-Time Benefits Also Available!

EEO/VET/DISABLED

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.