Front Desk Agent AM|PM

Skytop Lodge, Inc; Northern (KY); Hybrid; USD 25,000 - 35,000; Full time

Job summary

Skytop Lodge, Inc. is seeking a Front Desk Agent to provide warm guest service, check guests in and out, handle inquiries, and assist with reservations and activities. You will answer calls, coordinate with departments, and support guests throughout their stay.

Join a resort team focused on hospitality, accuracy in billing, and friendly guest relations in a fast-paced front desk environment.

Qualifications

• Open availability; able to work nights, holidays and weekends; must be at least 18 years old.
• Must read, write, and speak English fluently; strong written and verbal communication.
• Solid clerical skills and computer literacy; good customer service orientation.

Responsibilities

• Check guests in and out; assist with bookings, activities, and dining reservations.
• Answer guest calls promptly and provide information; reference literature when needed.
• Keep work areas neat and organized; maintain proper records and folios.

Skills

English literacy

Customer relations

Clerical skills

Computer skills

Verbal communication

Tools

Front Desk software

Job description

Description

JOB TITLE

Front Desk Agent

JOB SUMMARY

Provide service to guests. Assist them with checking into and out of the resort, answer questions, handle or refer problems. Perform record-keeping and clerical tasks related to guest stays and accounts.

REPORTS TO

Front Office Manager

PRIMARY DUTIES AND FUNCTIONS

• Provide service to guests; check them in their rooms, handle or refer complaints, answer questions, supply needed information or literature, assist guests with booking activities and dining reservations, etc.
• Answer guest calls within a timely manner.
• Keep assigned areas neat and tidy.
• Radio and telephone communication between team members when necessary (Front Desk, Operator, Shuttles, Security, Housekeeping, and Maintenance).
• Report any maintenance, safety hazards or problems to proper departments.
• Ensure all billing is correct for in-house, arriving, and, departing guests
• Post all late charges and run credit cards; send copies to guest
• Manually post transactions to guest folios.
• Print and prepare registration cards alphabetically for the following day.
• Run shift audit – Ensure all clerical transactions are balanced.

RESPONSIBLE FOR

Cash handling, credit card transactions, and keys.

PHYSICAL DEMANDS

Must be able to stand for long periods of time.

WORKING ENVIRONMENT

Work takes place primarily inside of the hotel, although outside work may be required. Full-time position available.

HAZARDS ENCOUNTERED

Typical office safety hazards including possible shock form equipment and eye strain form extended computer use.

NOTICE

Job descriptions are not intended, and should not be construed, to be exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with a job. While this job description is intended to be an accurate reflection of the requirements of the job, management must reserve the right to add or remove duties from particular jobs when circumstances (e.g. emergencies, changes in workload, rush job, or technological development) dictate. Because of various seasonal requirements, jobs in other areas of the resort may be offered as a replacement for this position to include work in other areas e.g. grounds maintenance, housekeeping, kitchen, etc.

Requirements

REQUIREMENTS

Open availability. Must be able to work nights, holidays and weekends and be at least 18 years of age.

SKILLS REQUIRED

Ability to read, write and follow written and verbal instructions in English. Computer knowledge, good speaking voice, legible handwriting, good customer relation’s skills, and good clerical skills.

EDUCATIONAL REQUIREMENTS

Ability to read, write, speak and understand the English language.

PRIOR EXPERIENCE

Prior service work and prior general office work are very desirable. However, training can be provided.

SPECIFIC KNOWLEDGE REQUIREMENTS

After training, knowledge of all Front Desk systems; familiarity with Reservations

Department forms and procedures.

PERSONALITY REQUIREMENTS

Must be cooperative, hospitable, trustworthy, calm, patient, and must enjoy working with all types of people.