Front Desk Agent AM|PM

Skytop-Lodge; Skytop (PA); On-site; USD 28,000 - 36,000; Full time

Job summary

Skytop-Lodge in Pennsylvania seeks a Front Desk Agent to provide guest service, assist with check-in/check-out, and handle inquiries. You will perform clerical tasks related to guest stays and accounts while delivering a warm, welcoming experience.

Responsibilities include answering calls promptly, maintaining neat front desk areas, coordinating with other departments, handling billing, and ensuring accurate registration and daily balance. Open availability for nights and weekends is required.

Qualifications

• Ability to read, write and follow instructions in English.
• Strong clerical and computer skills.
• Willingness to work nights, holidays and weekends.
• Must be at least 18 years old.
• Experience in service or office work preferred but training offered.

Responsibilities

• Assist guests with check-in and check-out and provide information.
• Answer guest calls promptly and handle inquiries.
• Maintain neat and tidy work areas.
• Coordinate communication between Front Desk and other departments.
• Post transactions and handle billing for guests.
• Prepare registration cards and balance daily transactions.

Skills

Reading & writing

Computer skills

Customer relations

Clerical skills

Verbal communication

Education

English proficiency

Job description

Description

JOB TITLE

Front Desk Agent

JOB SUMMARY

Provide service to guests. Assist them with checking into and out of the resort, answer questions, handle or refer problems. Perform record-keeping and clerical tasks related to guest stays and accounts.

REPORTS TO

Front Office Manager

PRIMARY DUTIES AND FUNCTIONS

• Provide service to guests; check them in their rooms, handle or refer complaints, answer questions, supply needed information or literature, assist guests with booking activities and dining reservations, etc.
• Answer guest calls within a timely manner.
• Keep assigned areas neat and tidy.
• Radio and telephone communication between team members when necessary (Front Desk, Operator, Shuttles, Security, Housekeeping, and Maintenance).
• Report any maintenance, safety hazards or problems to proper departments.
• Ensure all billing is correct for in-house, arriving, and, departing guests
• Post all late charges and run credit cards; send copies to guest
• Manually post transactions to guest folios.
• Print and prepare registration cards alphabetically for the following day.
• Run shift audit – Ensure all clerical transactions are balanced.

RESPONSIBLE FOR

Cash handling, credit card transactions, and keys.

PHYSICAL DEMANDS

Must be able to stand for long periods of time.

WORKING ENVIRONMENT

Work takes place primarily inside of the hotel, although outside work may be required. Full-time position available.

HAZARDS ENCOUNTERED

Typical office safety hazards including possible shock form equipment and eye strain form extended computer use.

NOTICE

Job descriptions are not intended, and should not be construed, to be exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with a job. While this job description is intended to be an accurate reflection of the requirements of the job, management must reserve the right to add or remove duties from particular jobs when circumstances (e.g. emergencies, changes in workload, rush job, or technological development) dictate. Because of various seasonal requirements, jobs in other areas of the resort may be offered as a replacement for this position to include work in other areas e.g. grounds maintenance, housekeeping, kitchen, etc.

Requirements

REQUIREMENTS

Open availability. Must be able to work nights, holidays and weekends and be at least 18 years of age.

SKILLS REQUIRED

Ability to read, write and follow written and verbal instructions in English. Computer knowledge, good speaking voice, legible handwriting, good customer relation’s skills, and good clerical skills.

EDUCATIONAL REQUIREMENTS

Ability to read, write, speak and understand the English language.

PRIOR EXPERIENCE

Prior service work and prior general office work are very desirable. However, training can be provided.

SPECIFIC KNOWLEDGE REQUIREMENTS

After training, knowledge of all Front Desk systems; familiarity with Reservations

Department forms and procedures.

PERSONALITY REQUIREMENTS

Must be cooperative, hospitable, trustworthy, calm, patient, and must enjoy working with all types of people.