Front Desk

UFC GYM; Waipahu (HI); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Bonus based on performance

Employee discounts

Free uniforms

Health insurance

Opportunity for advancement

Training & development

Wellness resources

Free gym membership

Tuition assistance

Job summary

UFC GYM in Waipahu, Hawaii is looking for a Front Desk Representative to serve as the first point of contact for members and guests. You will help maintain a welcoming atmosphere for all and assist in retail sales and member onboarding.

The ideal candidate will have at least 6 months of customer service experience, strong interpersonal skills, and the ability to multitask while maintaining attention to detail. Opportunities for career advancement are available.

We offer bonuses based on performance and comprehensive benefits including health, dental, and vision insurance.

Qualifications

• Minimum 6 months of customer service experience in fitness, retail, hospitality, or food service.
• Basic computer skills and experience handling multiple phone lines.
• Current CPR/AED certification is required for overnight staff.

Responsibilities

• Warmly greet members and guests as they enter and leave the club.
• Answer incoming calls and verify memberships.
• Sell supplements, apparel, and gear using the POS system.

Skills

Customer service experience

Interpersonal skills

Multitasking

Attention to detail

Education

High School Diploma or GED

Tools

Point-of-Sale (POS) system

Job description

Front Desk Representative is the face of the club and the first point of contact for our members and guests. You will deliver superior customer service by creating a welcoming environment, assisting with retail purchases, and ensuring everyone who walks through our doors feels the energy of the UFC GYM community.

Benefits

• Bonus based on performance
• Employee discounts
• Free uniforms
• Health insurance
• Opportunity for advancement
• Training & development
• Wellness resources
• Competitive Salary & Performance Bonuses
• Comprehensive Benefits: Health, Dental, and Vision insurance (for eligible employees)
• Growth: Tuition assistance and opportunities for career advancement
• Perks: Free gym membership, free or discounted recertifications (NASM, ACE, ISSA)

Key Responsibilities

Customer Service & Hospitality

• Warmly greet members and guests as they enter and leave the club, maintaining a professional and high-energy atmosphere.
• Answer incoming calls professionally, transferring them promptly to the correct department or individual.
• Verify memberships, enroll members for classes, and check‑in prospective members for the sales team.
• Address member questions directly or guide them to the appropriate lead for further assistance.

Sales & Administration

• Sell supplements, apparel, and gear. Process transactions accurately using the point‑of‑sale (POS) system.
• Keep the front desk and lobby area neat, clean, and organized.
• Perform opening and closing procedures and assist with inventory or product pricing as needed.
• Call members regarding past‑due accounts to help them maintain their active status.

Professional Standards

• Adhere to shift schedules, including all meal and rest break periods.
• Stay focused on member needs, avoiding non‑work-related activities like personal cell phone use or internet surfing while on duty.

Qualifications

• Minimum 6 months of customer service experience in fitness, retail, hospitality, or food service.
• Strong interpersonal skills, a friendly personality, and the ability to multitask with high attention to detail.
• Basic computer skills and experience handling multiple phone lines.
• High School Diploma or GED required.
• Current CPR/AED certification is required for overnight staff.
• Ability to stand for a full shift and occasionally lift or move up to 25 lbs.

Ready to be the face of the gym? Apply today! We respond to all applications.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to UFC Gym.