Front Desk Overnight

UFC GYM; Town of Florida (NY); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Employee discounts

Free uniforms

Health insurance for eligibleEmployees

Opportunity for advancement

Training & development

Paid time off

Vision insurance for eligibleEmployees

Wellness resources

Job summary

UFC GYM in New York seeks a Front Desk Representative to warmly greet members and guests, handle inquiries, verify memberships, and direct questions to the right staff. This role involves assisting with memberships, processing purchases, and promoting UFC Gym retail items at the front desk.

You will ring up sales, maintain a clean, professional front desk, respond to member needs, and provide information about events while delivering excellent customer service in a fast-paced fitness environment.

Qualifications

• High school diploma or GED required.
• CPR/AED certification required.
• 6 months of customer service experience desired in health club, retail, hospitality or food service.

Responsibilities

• Greet members and guests as they enter the club.
• Answer incoming calls professionally and transfer as needed.
• Check in members and verify membership; sign up for classes.
• Register prospective members and direct to membership department.
• Address questions or direct to appropriate staff.
• Sell supplements, apparel and other UFC Gym retail items.
• Ring up purchases on POS and provide correct change.
• Maintain a professional image at all times.
• Respond to requests from guests, members, and staff.
• Provide information on special club events.
• Report safety issues to management immediately.

Skills

Customer service

Interpersonal skills

Telephone etiquette

Communication skills

Multi-tasking

Team player

Attention to detail

Time management

Education

High school diploma or GED

CPR and AED certification

Tools

Basic computer skills

Job description

We Empower the Fighting Spirit in You!

GENERAL SUMMARY: The Front Desk Representative is the first line of contact for members and guests. They deliver superior customer service while assisting members with purchases and directing membership inquiries.

We Empower the Fighting Spirit in You!

GENERAL SUMMARY: The Front Desk Representative is the first line of contact for members and guests. They deliver superior customer service while assisting members with purchases and directing membership inquiries.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Warmly greets members and guests as they enter and leave the club.
• Answers incoming calls in a professional and efficient manner and transfers phone calls promptly and to the right department or individuals.
• Checks in members and verifies membership; signs up members for group fit or ultimate classes.
• Registers prospective members and directs them to the membership department.
• Addresses members’ questions or direct them to the appropriate individual for better assistance.
• Sells supplements, apparel and other UFC Gym retail items to members.
• Rings up purchases on the point of sales system and provides accurate change.
• Maintains a professional image and behavior at all times - avoids eating, sitting, reading, internet surfing, using a personal cell phone or other activities which are not work related.
• Responds professionally to requests and inquiries from guests, members, and staff.
• Provides information to members regarding special club events.
• Immediately reports or escalates to management any unsafe conditions or emergency situations.

Administrative

• Keeps front desk and lobby neat and clean at all times.
• Performs opening and closing procedures for the front desk, as assigned.
• Attends monthly meetings or other scheduled meetings.
• Assist with inventory or product pricing, as needed.
• Calls all past due members regarding late dues and down payments.

ORGANIZATION RELATIONSHIPS: The Front Desk Representative reports to the Front Desk Lead and Operations Manager. This position may interact with all levels of management and staff within Corporate and Field offices, in the clubs, and within the Front Desk Representative team.

REQUIRED QUALIFICATIONS

Knowledge, skills & abilities:

• Must be energetic and possess a very friendly, outgoing personality and positive attitude.
• Possess strong interpersonal and communication skills, including telephone etiquette.
• Possess a strong customer service focus.
• Understands and follows oral and written instructions.
• Able to multi-task and perform tasks with accuracy and attention to detail.
• Must be a team player and possess a can-do attitude.
• Adhere to meal and rest break periods and must clock in and out for all shift times.

Minimum certifications/educational level: High school diploma or GED required. Current Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification.

Minimum experience: Must have 6 months’ customer service experience in health club, retail, hospitality or food service industry.

Experience With Multiple Phone Lines Preferred

Basic computer skills.

Physical Requirements

• Required to stand, reach with hands and arms, stoop, kneel, crouch, or crawl.
• Occasionally lift and/or move up to 25 pounds.
• Ability to stand and remain on your feet for a full shift.

Benefits

• Employee discounts
• Free uniforms
• Health insurance for eligible employees
• Opportunity for advancement
• Training & development

Benefits

• Bonus based on performance for eligible employees
• Competitive salary
• Dental insurance for eligible employees
• Employee discounts
• Flexible schedule
• Free uniforms
• Health insurance for eligible employees
• Opportunity for advancement
• Paid time off
• Training & development
• Tuition assistance
• Vision insurance for eligible employees
• Wellness resources

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to UFC Gym.