Front Desk Associate

UFC GYM Pittsburgh; Homestead (Allegheny County); On-site; USD 16,531 - 22,041; Full time

Benefits offered by this job

Bonus based on performance

Employee discounts

Job summary

A franchise fitness center in Homestead seeks a Front Desk Associate responsible for offering superior customer service to members and guests. The role includes greeting visitors, managing phone calls, and maintaining a clean lobby area. Candidates must possess strong communication skills and a customer-focused attitude, along with a high school diploma or GED and current CPR/AED certification. The position has flexible full-time and part-time opportunities with benefits including performance bonuses and employee discounts.

Qualifications

• Friendly, outgoing personality is essential.
• Strong interpersonal skills including telephone etiquette.
• Ability to follow instructions and multi-task effectively.

Responsibilities

• Greet and assist guests and members warmly.
• Answer incoming calls professionally.
• Maintain cleanliness of front desk and lobby.

Skills

Energetic personality

Strong communication skills

Customer service focus

Attention to detail

Education

High school diploma or GED

CPR/AED certification

Job description

Benefits

• Bonus based on performance
• Employee discounts
• Full Time and Part Time

The Front Desk Associate is responsible for delivering the Ultimate Service Promise by providing superior customer service to our members and guests.

ESSENTIAL DUTIES & RESPONSIBILITIES

Front Desk Customer Service

• Ensures that guests and members are warmly greeted and promptly assisted.
• Ensures incoming calls are answered in a professional and efficient manner.
• Ensures proper member check-in procedures are followed.
• Responds effectively to member questions, requests and concerns and escalates to management immediately if unable to resolve.
• Maintains the Maintenance Log, Fitness profiles, telephone inquiries and group fitness reservations.
• Immediately reports or escalates to management any unsafe conditions or emergency situations.

Club Operations and Administration

• Keeps front desk and lobby neat and clean at all times.
• Monitors retail goals and ensures club is on track to meet and exceed assigned goals.
• Calls all past due members regarding late dues and down payments.
• Partners with the maintenance and janitorial staff to immediately address any maintenance or cleanliness issues around the club.

REQUIRED QUALIFICATIONS

Knowledge, skills & abilities:

• Must be energetic and possess a very friendly, outgoing personality and positive attitude.
• Possess strong interpersonal and communication skills, including telephone etiquette.
• Possess a strong customer service focus, diplomacy and professionalism.
• Understands and follows oral and written instructions.
• Able to multi-task and perform tasks with accuracy and attention to detail.

Minimum certifications/educational level:

• High school diploma or GED required.
• Current CPR/AED certification.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to UFC Gym.