Front Desk Associate

Clinton Housing Development Company; New York; On-site; USD 25,000 - 33,000; Full time

Job summary

Clinton Housing Development Company is seeking a Front Desk Associate to greet tenants and guests, answer calls, and support building operations. You will monitor safety, assist with mail, and provide routine information as requested.

This role emphasizes professional, courteous communication and basic clerical tasks in a tenant-focused environment. Two years of similar experience are preferred; proficiency with MS Word/Excel and data entry is helpful for day-to-day duties.

Qualifications

• Two years of prior similar experience strongly preferred.
• Ability to learn on the job and work independently.
• Strong interpersonal and communication skills.
• Proficiency with Microsoft Word and Excel.

Responsibilities

• Answer and monitor incoming telephone calls, take messages, or provide routine information in response to requests.
• Greets and provides information services to the walk-in public.
• Support tenants by actively listening to concerns and follow up as appropriate with Property Manager or by submitting requests to appropriate personnel.
• Assist tenants by retrieving, sorting, and routing mail items and deliveries as required.
• Monitor safety and security of building and its tenants; report any problems, needs, or concerns.
• Follow assigned procedures in emergency situations.
• Basic computer skills such as utilizing Microsoft, general data entry, filing and copying, as necessary.
• Additional task as assigned by Supervisor.

Skills

Interpersonal skills

Written and verbal communication

Data entry

Phone etiquette

Microsoft Word / Excel

Tools

Microsoft Word

Microsoft Excel

Job description

Description

FRONT DESK ASSOCIATE

Nature of Work

A Front Desk Associate primary responsibilities include, but are not limited to interacting with tenants, guests, and staff in a professional and courteous manner, as well as monitoring the safety of tenants and the building. This includes greeting tenants and guests in a hospitable manner, reporting any concerns or issues as necessary, monitoring the proper functioning of building systems and notifying the Property Manager if necessary. Primary responsibilities also include basic clerical functions such as data entry, answering incoming calls and providing routine information as requested.

Responsibilities

1. Answer and monitor incoming telephone calls, take messages, or provide routine information in response to requests.
2. Greets and provides information services to the walk-in public.
3. Support tenants by actively listening to concerns and follow up as appropriate with Property Manager or by submitting requests to appropriate personnel.
4. Assist tenants by retrieving, sorting, and routing mail items and deliveries as required.
5. Monitor safety and security of building and its tenants; report any problems, needs, or concerns.
6. Follow assigned procedures in emergency situations.
7. Basic computer skills such as utilizing Microsoft, general data entry, filing and copying, as necessary.
8. Additional task as assigned by Supervisor.

Reports to

Building Manager

Requirements

Minimum Qualifications

Education and Experience

Two years of prior similar experience strongly preferred.

Knowledge, Abilities, and Skills

• Ability to learn while on the job; Efficient and intermediate computer skills including but not limited to email, Microsoft Word, Microsoft Excel, and other systems as it relates in day-to-day operations. Possess a proactive approach and ability to work independently; Ability to work well under stress. Strong interpersonal skills, including written and verbal communications.