Front Desk Associate – Property & Guest Services

Charities Housing; San Jose (CA); On-site; USD 21,000 - 30,000; Part time

Job summary

Charities Housing is seeking a Desk Clerk for Pensione Esperanza in San Jose, CA. The role involves greeting guests, answering questions, and monitoring security systems to help maintain a safe, welcoming building environment.

Under the Property Manager's supervision, you will enforce lobby rules, maintain logs, and assist visitors and vendors. Approximately 20 hours per week with possible evening and weekend shifts.

Qualifications

• High School Diploma or equivalent.
• Ability to relate well to residents, guests, and staff.
• Must be able to show good judgment.
• Must be flexible in attitude and work schedule.
• Must have good communication skills and telephone manners.
• Previous experience of similar type desirable.
• Demonstrate ability to work alone and follow directions.

Responsibilities

• Be the public person at the front desk. Always present a good appearance (neat and clean). Greet guests and give entry to vendors or those visiting the property.
• Give entry and provide assistance to vendors or those visiting the property.
• Ensure visitor log, daily log, and other front desk forms are kept up to date.
• Answer incoming telephone calls and route telephone messages.
• Answer questions, give information regarding application and unit availability, answer the telephone, and take messages that are legible and complete in content.
• Post and distribute tenant notices.
• Observe the TV security monitors and report any suspicious activity. In the event of an emergency, respond to the appropriate service by calling 911 and then the Property Manager.
• Enforce policy regarding after hours guests. Register all overnight guests.
• Enforce prohibition against eating food in the lobby area and make sure that all litter is picked up immediately. Notify the janitor of large clean-up needs.
• Responsible for after hours writing of work order requests on the Maintenance Request Form including all relevant information such as date received and permission to enter.
• Perform other duties as requested by the Property Manager.

Skills

Communication

Interpersonal skills

Telephone manners

Flexibility

Independent work

Education

High School Diploma or equivalent

Job description

Charities Housing is seeking a Desk Clerk for Pensione Esperanza in San Jose, CA. The role involves greeting guests, answering questions, and monitoring security systems to help maintain a safe, welcoming building environment.

Under the Property Manager's supervision, you will enforce lobby rules, maintain logs, and assist visitors and vendors. Approximately 20 hours per week with possible evening and weekend shifts.