Part-time Desk Clerk

Charities Housing; San Jose (CA); On-site; USD 25,000 - 29,000; Part time

Job summary

Charities Housing is seeking a Desk Clerk for Pensione Esperanza, San Jose, CA. The role guards building security, greets guests, answers questions, and manages the front desk under the Property Manager.

The position is approximately 20 hours weekly, with potential evening and weekend shifts. Duties include visitor logs, phone routing, and enforcing lobby rules to ensure a safe, welcoming environment.

Qualifications

• High School Diploma or equivalent required.
• Ability to relate well to residents, guests and staff.
• Good judgment and flexibility in attitude and schedule.
• Good communication skills and telephone manners.
• Previous experience in a similar role is desirable.
• Ability to work independently and follow directions.

Responsibilities

• Be the public person at the front desk; greet guests and provide entry to vendors or visitors.
• Greet and assist visitors and vendors.
• Maintain visitor and daily logs and front desk forms.
• Answer telephone calls and route messages.
• Provide information on applications and unit availability.
• Post and distribute tenant notices.
• Monitor TV security and report suspicious activity; call 911 if needed.
• Enforce lobby rules and after-hours guest policy.
• Document maintenance requests after hours with all relevant details.
• Perform other duties as assigned by the Property Manager.

Skills

Communication skills

Telephone etiquette

Customer service

Flexibility

Independent work

Education

High School diploma or equivalent

Tools

Computer basics

Job description

POSITION: Desk Clerk

LOCATIONS: Pensione Esperanza, San Jose, CA

COMPENSATION: $18.45/Hour

HOURS PER WEEK: Approximately 20 hours per week. Evening and weekend shifts may be required.

Charities Housing's mission is to develop, own and manage the highest quality affordable housing for extremely low and very low-income individuals, families and those in our community with special needs. For nearly 30 years, through service enhanced property management and structured resident involvement, Charities Housing has fostered and supported the highest standards of human dignity in our communities. The culture at Charities embraces a respectful, diverse and empowered environment. We value a healthy work-life balance and encourage everyone to speak up and step up. Growth, mentorship and training are a priority for our teammates. We like to think outside the box and keep our entrepreneurial spirit alive and strong as the company continues to grow. We believe in working hard but also having fun along the way and celebrating our accomplishments.

DESCRIPTION OF POSITION:

Under the supervision of the Property Manager, the desk clerk is responsible for the security of the public areas of the building. Greet guests, answer questions, and answer the telephone. Monitor the security / TV system screens, walk the property, and report any suspicious activity. Desk clerk is responsible for the clean appearance of the desk area and for enforcing rules regarding the lobby and library areas. Other duties as assigned by the Property Manager.

PREREQUISITES:

1. High School Diploma or equivalent
2. Ability to relate well to residents, guests, and other staff.
3. Must be able to show they can exercise good judgment.
4. Must be flexible in attitude and work schedule
5. Must have good communication skills and telephone manners.
6. Previous experience of similar type desirable.
7. Demonstrate ability to work alone and follow directions.

RESPONSIBILITIES:

The following duties are normal for this position, but this list is not to be deemed all-encompassing. Other duties may be required and assigned.

• Be the public person at the front desk. Always present a good appearance (neat and clean). Greet guests and give entry to vendors or those (other than residents) visiting the property.
• Give entry and provide assistance to vendors or those (other than residents) visiting the property.
• Ensure visitor log, daily log, and other front desk forms are kept up to date.
• Answer incoming telephone calls and route telephone messages.
• Answer questions, give information regarding application and unit availability, answer the telephone, and take messages that are legible and complete in content.
• Post and distribute tenant notices.
• Observe the TV security monitors and report any suspicious activity. In the event of an emergency, respond to the appropriate service by calling 911 and then the Property Manager.
• Enforce policy regarding after hours guests. Register all overnight guests.
• Enforce prohibition against eating food in the lobby area and make sure that all litter is picked up immediately. Notify the janitor of large clean-up needs.
• Responsible for after hours writing of work order requests on the Maintenance Request Form including all relevant information such as date received and permission to enter.
• Perform other duties as requested by the Property Manager.

PHYSICAL REQUIREMENTS:

1. Computer use.
2. Sitting at desk for extended periods of time.
3. The ability to lift/move/carry up to and including 50 pounds.

The above intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.

Charities Housing is an equal opportunity employer.

Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or veteran status, or any other classification protected by state or federal law.

If you need assistance or a reasonable accommodation during the application process because of a disability, it is available upon request.

Charities Housing is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

We are looking to make an immediate hire. This position will remain open until it has been filled. If we receive resumes from qualified candidates, we reserve the right to start the hiring process at any time.

No relocation will be provided.