Front Desk Associate (Part Time)

FirstService Residential; Atlanta (GA); On-site; USD 10,000 - 60,000; Part time

Job summary

FirstService Residential is seeking a part-time Front Desk Associate who will be the face of our service. In this role, you will engage with residents and guests, ensuring a safe and pleasant environment while managing service requests and monitoring access across properties. Ideal candidates will possess strong interpersonal and customer service skills, as well as the ability to handle various tasks independently. Weekend availability is essential for this position.

Benefits

Supplemental benefits including dental and vision

Qualifications

• Excellent customer service and interpersonal skills.
• Ability to maintain positivity in a fast-paced environment.
• Critical thinking and problem-solving abilities.

Responsibilities

• Greet and direct residents and guests.
• Monitor access to the building and handle deliveries.
• Resolve complaints and maintain safety procedures.

Skills

Critical thinking

Problem solving

Organization

Interpersonal skills

Customer service

Job description

Join to apply for the Front Desk Associate (Part Time) role at FirstService Residential

Description

Job Overview: The Front Desk associate is the face of our service at the properties we support. These treasured associates consistently interact with both residents and guests, developing meaningful relationships that enhance our work. Most of our front desk associates work independently and without direct supervision, providing quality service to our customers.

Your Responsibilities:

• Greeting and directing residents, guests, and invitees
• Monitoring and controlling access to the building
• Handling deliveries and packages
• Stands, greets, and engages residents; checks guests and service providers in/out
• Monitoring the fire alarm emergency response system
• Resolving and following up on all complaints/issues
• Maintaining daily records and forms
• Following safety procedures and maintaining a safe work environment
• Other duties as needed

Skills & Qualifications:

• Critical thinking, problem solving, judgment, and decision-making abilities
• Ability to maintain positivity and diplomacy in a fast-paced environment
• Excellent organization, motivation, and interpersonal skills
• Ability to read, analyze, and interpret technical procedures, leases, and regulations
• Excellent customer service skills
• Ability to communicate and provide guidance

Physical Requirements:

• Ability to work under usual office conditions
• Ability to work at a computer and on the phone for extended periods
• Must be able to stand, sit, walk, and occasionally climb
• On-call availability and ability to work extended and flexible hours, including weekends
• Physical ability to lift up to 50 lbs
• Ability to detect auditory and visual emergency alarms

What We Offer: As a part-time non-exempt associate, you will be eligible for full supplemental benefits, including your choice of dental and vision. Compensation: $17-$18 hourly, paid bi-weekly. Schedule: Saturday-Sunday, 3 pm - 11 pm.

Disclaimer: The above information indicates the general nature and level of work performed. It is not comprehensive and management may reassign duties as needed.

Seniority level

• Entry level

Employment type

• Part-time

Job function

• Other

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