Front Desk Associate: Elevate Guests & Wellness Experience

SmartRecruiters, Inc.; Beverly Hills (CA); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Complimentary Club membership

Competitive salary and benefits

Commission opportunities

Job summary

Equinox in Beverly Hills is seeking energetic, creative Front Desk Associates to join a luxury wellness team. This role involves greeting members and guests, answering phones, resolving questions, updating accounts, and ensuring a pristine, welcoming environment.

You will work flexible shifts, maintain high levels of customer service, assist other departments, and help members feel at home. Minimum 1 year in customer service, strong communication, and friendly, professional demeanor required.

Qualifications

• Minimum 1 year in customer service or related experience.
• Friendly, vibrant, and outgoing with professional demeanor.
• Ability to communicate effectively in person, by email, and by phone.

Responsibilities

• Professionally greet members and guests.
• Answer phones professionally.
• Respond to member questions, concerns and discrepancies.
• Update members’ accounts if needed.
• Maintain an orderly and clean work area.
• Ability to work opening/closing/mid-day shifts.
• Ability to tour members.
• Provide the highest level of customer service to members, prospective members, and guests.
• Aid other departments with related tasks.

Skills

Customer service

Communication

Phone etiquette

Computer literacy

Energetic and friendly

Education

High school diploma/GED

Job description

Equinox in Beverly Hills is seeking energetic, creative Front Desk Associates to join a luxury wellness team. This role involves greeting members and guests, answering phones, resolving questions, updating accounts, and ensuring a pristine, welcoming environment.

You will work flexible shifts, maintain high levels of customer service, assist other departments, and help members feel at home. Minimum 1 year in customer service, strong communication, and friendly, professional demeanor required.