Front Desk Associate — Member Experience at a Gym

Equinox; Miami (FL); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Complimentary Club membership

Personal Training

Pilates

Spa

Shop

Job summary

Equinox is seeking energetic Front Desk Associates for its Miami clubs. You will professionally greet members and guests, answer phones, respond to inquiries and update member accounts, while delivering the highest level of customer service.

This role requires reliability, a friendly personality, and the ability to work opening, closing or mid-day shifts. Complimentary club membership is provided along with access to Personal Training, Pilates, Spa and Shop perks.

Qualifications

• Minimum of 1 year in customer service or related experience.
• High school diploma/GED required or equivalent work experience.
• Reliable, professional, computer literate, energetic, and friendly.
• Preferably interested in health, fitness, and/or sports.
• Must be friendly, vibrant, and outgoing.
• Must be able to effectively communicate in person, via email, and via phone.

Responsibilities

• Professionally greet members and guests.
• Scan membership ID’s upon members entrance.
• Answer phones professionally.
• Respond to member questions, concerns and discrepancies.
• Update members’ accounts if needed.
• Maintain an orderly and clean work area.
• Ability to work opening/closing/mid-day shifts.
• Ability to tour members.
• Provide the highest level of customer service to members, prospective members, and guests.
• Aid other departments with other related tasks.

Skills

Customer service

Communication skills

Professional appearance

Computer literacy

Education

High school diploma/GED

Job description

Equinox is seeking energetic Front Desk Associates for its Miami clubs. You will professionally greet members and guests, answer phones, respond to inquiries and update member accounts, while delivering the highest level of customer service.

This role requires reliability, a friendly personality, and the ability to work opening, closing or mid-day shifts. Complimentary club membership is provided along with access to Personal Training, Pilates, Spa and Shop perks.