Front Desk Associate-MedSpa

DermDox Group; Northern (KY); Hybrid; USD 19,000 - 25,000; Full time

Job summary

DermDox Group is seeking a Front Desk Associate to create a welcoming experience for MedSpa clients. You will manage appointments, check-in/out, process payments, and maintain accurate client records while supporting daily operations and delivering exceptional service.

The role involves educating clients on services and memberships, assisting with retail sales, and coordinating provider schedules to maximize efficiency in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• 1+ year of front desk, customer service, or MedSpa experience preferred.
• Experience with scheduling software or EMR systems preferred.
• Sales experience or comfort discussing services/products preferred.
• Strong communication and interpersonal skills.
• Excellent customer service and client experience skills.
• Strong organizational and multitasking abilities.
• Professional appearance and demeanor.
• Attention to detail and accuracy.
• Ability to work in a fast-paced environment.
• Sales-minded with a service-focused approach.

Responsibilities

• Greet clients in a friendly, professional, and welcoming manner.
• Schedule, confirm, and manage appointments for MedSpa services.
• Answer phone calls, emails, and text inquiries in a timely manner.
• Educate clients on services, promotions, and membership options.
• Check clients in and out, collect payments, and process transactions.
• Maintain accurate client records in EMR or scheduling system.
• Assist with retail product sales and recommendations.
• Coordinate provider schedules to maximize efficiency.
• Manage wait times and ensure smooth client flow.
• Maintain cleanliness and organization of the front desk and lobby area.
• Support intake forms, and consent documentation as needed.
• Address client concerns and escalate when appropriate.
• Support social media efforts.

Skills

Customer service

Communication

Sales

Scheduling

EMR

Phone handling

Multitasking

Professional appearance

Education

High school diploma or equivalent

Tools

Scheduling software

EMR systems

Job description

Description

Position Summary:

The Front Desk Associate is responsible for creating a welcoming and professional first impression for all MedSpa clients. This role manages scheduling, client communications, check-in/check-out, and supports daily operations while delivering exceptional customer service and ensuring a seamless client experience.

Key Responsibilities

• Greet clients in a friendly, professional, and welcoming manner
• Schedule, confirm, and manage appointments for MedSpa services
• Answer phone calls, emails, and text inquiries in a timely manner
• Educate clients on services, promotions, and membership options
• Check clients in and out, collect payments, and process transactions
• Maintain accurate client records in EMR or scheduling system
• Assist with retail product sales and recommendations
• Coordinate provider schedules to maximize efficiency
• Manage wait times and ensure smooth client flow
• Maintain cleanliness and organization of the front desk and lobby area
• Support intake forms, and consent documentation as needed
• Address client concerns and escalate when appropriate
• Support social media efforts

Requirements

• High school diploma or equivalent required
• 1+ year of front desk, customer service, or MedSpa experience preferred
• Experience with scheduling software or EMR systems preferred
• Sales experience or comfort discussing services/products preferred
• Strong communication and interpersonal skills
• Excellent customer service and client experience skills
• Strong organizational and multitasking abilities
• Professional appearance and demeanor
• Attention to detail and accuracy
• Ability to work in a fast-paced environment
• Sales-minded with a service-focused approach