Spa Front Desk

Marcus Corporation; Lake Geneva (WI); On-site; USD 18,000 - 25,000; Full time

Job summary

Marcus Corporation's spa front desk is seeking a courteous receptionist to greet guests, check them in and out, and schedule appointments.

You will handle memberships, provide information, input data into the computer system, and coordinate with the front desk supervisor to ensure smooth service.

Qualifications

• High school diploma or equivalent.
• Spa experience preferred.
• Excellent communication and customer service skills.
• Ability to work with a team in a fast paced environment while multi-tasking.
• Ability to read, listen and communicate effectively in English, both verbally and in writing.
• Ability to input information using a moderately complex computer system.
• Flexibility to work nights, weekends and holidays.

Responsibilities

• Greet and check guests in and out for spa appointments.
• Book appointments and sign up/renew memberships.
• Provide accurate information to guests and customers.
• Input and retrieve information from computer system.
• Address guest requests or report complaints to management.
• Answer phone professionally and communicate guest requests clearly.
• Maintain calm demeanor during emergencies and high-pressure situations.
• Assist guests with area or resort information and services.
• Perform other duties as assigned.

Skills

Customer service

Communication

Teamwork

Multitasking

English proficiency

Education

High school diploma or equivalent

Tools

Computer system

Job description

Job Description

Description

Position Purpose

Greet and check guests in and out, book appointments, sign up and renew memberships.

Essential Functions

• Check guests in and out for spa appointments.
• Provide accurate and appropriate information to guests and customers.
• Input and retrieve information routinely from computer system.
• Respond to guest requests and handle guest issues or report complaints to management.
• Remain calm and alert, especially during emergency.
• Promptly answer telephone in a professional and clear manner. Input all information into computers to communicate guest requests and complaints.
• Effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts.
• Answer guest questions regarding area or resort, outlet information and services.
• Greet and welcome guest as they arrive at the spa.
• Perform other duties as assigned.

Position Requirements

• High school diploma or equivalent required.
• Prior spa experience preferred.
• Must have excellent communication and customer service skills, must have the ability to work with a team in a fast paced environment while multi-tasking.
• Ability to read, listen and communicate effectively in English, both verbally and in writing.
• Ability to access and accurately input information using a moderately complex computer system.
• Ability to work a flexible schedule including nights, weekends and holidays.

Reporting Relationship

This position reports to the Front Desk Supervisor

Exemption Status

Non- Exempt

Note

Note This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

Equal Opportunity Employer