Front Desk Associate — Luxury Wellness Club Perks

Equinox Holdings Ltd; New York (NY); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Complimentary Club membership

Perks and incentives with our products

Job summary

Equinox Holdings Ltd in New York seeks energetic Front Desk Associates to warmly greet members and guests, manage check-ins, handle calls, and support a fast-paced club environment. You will be the first point of contact, ensuring a premium experience for members and visitors.

Ideal candidates bring at least 1 year of customer service, are friendly and professional, and communicate clearly in person, by email, and by phone.

Qualifications

• Minimum of 1 year in customer service or related experience.
• High school diploma/GED required or equivalent work experience.
• Reliable, professional, computer literate, energetic, and friendly.
• Preferably interested in health, fitness, and/or sports.
• Must be friendly, vibrant, and outgoing.
• Must be able to effectively communicate in person, via email, and via phone.

Responsibilities

• Professionally greet members and guests
• Scan membership ID's upon members entrance
• Answer phones professionally
• Respond to member questions, concerns and discrepancies
• Update members' accounts if needed
• Maintain an orderly and clean work area
• Ability to work opening/closing/mid-day shifts
• Ability to tour members
• Provide the highest level of customer service to members, prospective members, and guests
• Aid other departments with other related tasks

Skills

Customer service experience

Communication skills

Professionalism

Education

High school diploma/GED

Tools

Computer literacy

Job description

Equinox Holdings Ltd in New York seeks energetic Front Desk Associates to warmly greet members and guests, manage check-ins, handle calls, and support a fast-paced club environment. You will be the first point of contact, ensuring a premium experience for members and visitors.

Ideal candidates bring at least 1 year of customer service, are friendly and professional, and communicate clearly in person, by email, and by phone.